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BPO Team Leader - Insurance

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3 - 5 years

3 - 4 Lacs

Pune

Posted:12 hours ago

Job Description

Key Responsibilities

  • Manage and monitor day-to-day team operations.
  • Lead, motivate, and guide team members to achieve targets.
  • Monitor KPIs, SLAs, productivity, and quality metrics.
  • Handle customer escalations and process-related issues.
  • Conduct team meetings, performance reviews, and feedback sessions.
  • Ensure process compliance and timely delivery.
  • Coordinate with management to achieve operational goals.

Required Skills

  • 3–5 years of BPO experience.
  • Insurance or BFSI domain experience is mandatory.
  • Previous experience handling a team.
  • Strong knowledge of SLA, KPI, and quality metrics.
  • Good communication, leadership, and problem-solving skills.

Pay: ₹30,000.00 - ₹37,500.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • What is the CCTC?
  • What is the ECTC?
  • What is the Notice Period

Work Location: In person

Skills Required

BPO Team Leader Insurance Team Operations Process Compliance Bfsi Provident Fund Customer service Leadership and teamwork Problem solving

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Job Type

Full Time

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