BPO Sales Process Trainer (Voice Process)

Job Description – Sales Process Trainer (Insurance)

Experience: 2–3 Years

Industry: Domestic BPO / Insurance Sales

Job Type: Full-time

Job Summary

We are looking for an experienced and enthusiastic Sales Process Trainer to train and develop sales executives handling domestic insurance processes. The ideal candidate should have strong knowledge of sales techniques, insurance products, customer handling, and training methodologies, preferably in a domestic BPO environment.

Key Responsibilities

Conduct induction, process, product, and sales training for new hires and existing employees.

Train sales executives on insurance products, policy features, benefits, eligibility, and terms and conditions.

Develop and deliver training sessions on sales pitches, objection handling, negotiation, and closing techniques.

Improve agents’ communication skills, customer engagement, and conversion rates.

Conduct mock calls, role-plays, assessments, and knowledge checks.

Monitor calls and provide feedback to improve sales performance and quality scores.

Identify training needs based on performance reports, quality audits, and business requirements.

Conduct refresher training and coaching sessions to address performance gaps.

Ensure adherence to process guidelines, compliance requirements, and ethical sales practices.

Maintain training attendance, assessment scores, feedback reports, and other training documentation.

Coordinate with Operations, Quality, and Team Leaders to achieve business targets.

Required Skills and Qualifications

2–3 years of experience in a domestic BPO, preferably in an insurance sales process.

Prior experience in sales training, process training, or a sales role with training responsibilities.

Good understanding of insurance products and sales processes.

Strong communication, presentation, and facilitation skills.

Excellent objection-handling, customer-service, and coaching skills.

Ability to manage batches, conduct assessments, and track training effectiveness.

Basic knowledge of MS Excel, PowerPoint, and training reports.

Strong focus on sales conversion, productivity, quality, and compliance.

Preferred Candidate Profile

Experience in domestic voice sales processes.

Exposure to insurance products such as health, life, motor, or general insurance.

Ability to work in a target-driven BPO environment.

Willingness to work rotational shifts, if required by the business.

Key Performance Indicators (KPIs)

Training completion and assessment scores.

New-hire certification and nesting performance.

Sales conversion and productivity after training.

Quality and compliance scores.

Improvement in agent performance following coaching.

Education: Graduate preferred; candidates with relevant BPO experience may also be considered, depending on company policy.

Contact: Ashwini (HR) - +91 9529767867

Pay: ₹30,000.00 - ₹34,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Trainer: 1 year (Preferred)

Work Location: In person