Bloomreach is building the world s premier agentic platform for personalization .We re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Were taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey. Were designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And were building all of that on the intelligence of a single AI engine Loomi AI so that personalization isnt only autonomous its also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We re currently expanding our Bloomreach Engagement Support Team, and we re looking for a new colleague to join as a Associate Product Support Specialist. Are you up for the challenge? We are looking for candidates who will be flexible to work in a 24/7 work environment. Tasks and responsibilities: Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as: Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications) Questions about different marketing related topics (e.g. emailing) Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts As an expert, provide help to other consultants with advanced use-cases. What we expect of the candidate: Basic understanding of HTML, CSS, JS Problem solving skills (from identification to resolution) Analytical thinking and ability to learn quickly English language (advanced or native level) Interest in data analytics and online marketing Know how to communicate and build relationships over time with clients Previous work experience in a client facing role, support or in marketing What we ll consider an asset: Understanding of the link between frontend and backend, network requests Basic understanding of programming (algorithms, conditions, cycles) More than 1 year of experience in SaaS company Added value of the role: Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues Provide immediate problem-solving to industry professionals Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach Engagement. What you might like about this role: Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app Getting to the root of problems Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager Working closely together with business consultants, technical consultants and Bloomreach Engagement Academy trainers by providing them with knowledge about the Bloomreach Engagement Platform Regional benefits: Annual medical insurance coverage for yourself and your dependents Annual master health check-up up to 4000 INR per month Statutory retirement benefits (Provident Fund Gratuity) More things youll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. Weve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about whats ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Ve e a is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member s role, seniority, and location.* Everyone gets to participate in the companys success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesnt suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Bloomreach is building the world s premier agentic platform for personalization .We re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Were taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey. Were designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And were building all of that on the intelligence of a single AI engine Loomi AI so that personalization isnt only autonomous its also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are seeking a Senior AI Engineer to join our dynamic team. In this role, you will be instrumental in building data-driven ML/AI algorithms that enhance our search and recommendation systems. Your primary focus will be on data engineering, analysis, transformations, model training, and serving, ensuring practical and scalable applications of machine learning within our products. This position emphasizes productization and the implementation of ML/AI solutions over pure data science and research, making it ideal for professionals thriving in the fast-paced generative AI era. Key Responsibilities Data Engineering & Analysis Slice and dice analytics data to formulate hypotheses and generate ideas to improve search and recommendation performance. Perform comprehensive data transformations to prepare datasets for model training and evaluation. Build and maintain data pipelines using tools like Airflow, Kubeflow, and MLflow to support ML/AI workflows. Model Development & Deployment Design, develop, and enhance machine learning and AI models tailored to product discovery and search functionalities. Conduct feature engineering to extract meaningful insights from historical data, search queries, product catalogs, and images. Collaborate with Data Engineers to integrate and scale ML components to production-level systems capable of handling large-scale data. Ensure seamless deployment of models, maintaining high availability and performance in cloud environments. Algorithm Implementation & Optimization Dive deep into algorithm applicability, performing impact analysis to ensure models meet performance and business objectives. Optimize and build new algorithms to address various challenges in product discovery and search. Productization of ML/AI Solutions Translate data-driven insights and models into actionable product features that enhance user experience. Work closely with Data Science, Product and Engineering teams to implement practical ML/AI applications that drive business outcomes. Continuous Learning & Improvement Stay abreast of the latest advancements in ML/AI, particularly in generative AI and large language models (LLMs). Continuously refine and improve existing models and workflows based on new research and industry trends. Qualifications Educational Background BS/MS degree in Computer Science, Engineering, Mathematics, or a related discipline with a strong mathematical foundation. Experience 5-8 years of experience building ML-driven, fast, and scalable ML/AI algorithms in a corporate or startup environment. Technical Skills Proficient in Python with excellent programming skills. Strong understanding of machine learning and natural language processing technologies, including classification, information retrieval, clustering, knowledge graphs, semi-supervised learning, and ranking. Experience with deep learning frameworks such as PyTorch, Keras , or TensorFlow . Proficient in SQL and experience with data warehouses like Redshift or BigQuery . Experience with big data technologies such as Hadoop, Spark, Kafka , and data lakes for large-scale processing. Strong understanding of data structures , algorithms , and system design for building highly available, high-performance systems. Experience with workflow orchestration and ML pipeline tools such as Airflow , Kubeflow , and MLflow . Specialized Knowledge Strong awareness of recent trends in Generative AI and Large Language Models (LLMs). Experience working with the GenAI stack is highly desirable. Soft Skills Excellent problem-solving and analytical skills with the ability to adapt to new ML technologies. Effective communication skills in English, both verbal and written. Ability to work collaboratively in a fast-paced, agile environment. More things youll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. Weve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about whats ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Ve e a is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member s role, seniority, and location.* Everyone gets to participate in the companys success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesnt suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Bloomreach is building the world s premier agentic platform for personalization .We re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Were taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey. Were designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And were building all of that on the intelligence of a single AI engine Loomi AI so that personalization isnt only autonomous its also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is solving one of the digital world s most fundamental problems: helping people instantly find what they need when they need it. We are seeking a Backend Software Engineer to join our Scaling Intelligence team , responsible for hosting and serving thousands of indexes at the scale of tens of thousands of queries per second. In this role, you ll work with a passionate, versatile, and collaborative team, improving system scalability by utilizing cloud technologies. Additionally, you ll have the opportunity to influence and implement architectural solutions that will enable us to achieve our goal of being the world s most trusted digital experience platform. Who you are: You are curious with a desire to understand how the world works and why our semantic search engine is leading the industry You are happy; the work is challenging, but you always put a smile on your face You are honest, even if it means having to share bad news or disagree with a team member You are motivated and willing to do whatever it takes to honor your commitment and get the job done You are humble, always open-minded, eager to learn from others and focus on the We instead of I You are team-oriented and find fulfillment working in a highly collaborative team environment with like-minded individuals to drive our business forward Responsibilities: Improve Bloomreach s multi-tenant search infrastructure, in the aspects of automation, stability, elasticity, and cost efficiency. Develop tools, processes, and metrics to measure system performance, identify vulnerabilities, and maintain service availability. Make use of machine learning technology to assist with anomaly detection and analysis Make use of machine learning technology to improve search relevance Steward an extremely high bar of technical excellence for the company Qualifications: BS/MS degree in Computer Science or related fields 2+ years of experience building enterprise software applications and systems in a corporate or startup engineering environment using Java or Python 2+ years experience working with AWS or GCP Experience with developing and maintaining distributed systems at scale in a production environment is a must Experience with multithreading is a must Experience with containerization, Kubernetes is a must Experience with open-source search engines Lucene, Solr, and ElasticSearch is a plus Experience with machine learning technology (familiar with embedding, vector db, model tuning) is a plus More things youll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. Weve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about whats ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Ve e a is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member s role, seniority, and location.* Everyone gets to participate in the companys success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesnt suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

Bloomreach is building the world s premier agentic platform for personalization .We re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. Were taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise available on demand, at every touchpoint in their journey. Were designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And were building all of that on the intelligence of a single AI engine Loomi AI so that personalization isnt only autonomous its also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is solving one of the digital world s most fundamental problems: helping businesses leverage data to drive personalized and optimized customer experiences. We are seeking a Staff Software Engineer to join our Analytics Team , which focuses on building scalable data infrastructure, developing analytics frameworks, and delivering actionable insights that enhance search, recommendations, and personalization. As a Staff Engineer, you will play a critical technical leadership role , setting direction for major engineering efforts and guiding teams through design, implementation, and scaling of core data and analytics systems. Your work will directly influence personalization capabilities and the performance of Bloomreach s intelligent commerce platform. This is a unique opportunity to own key architectural decisions , mentor engineers, and shape the long-term vision of our analytics platform that powers personalized digital experiences across global brands. What Youll Do: Architect, design, and scale complex data processing pipelines and analytics systems to support real-time and batch use cases across search and recommendations. Develop high-performance, fault-tolerant infrastructure that enables fast, accurate, and actionable insights across large-scale datasets. Lead cross-functional initiatives by partnering with Product, Data Science, and Engineering teams to deliver innovative, data-driven personalization features. Drive the design and evolution of analytics frameworks to measure and optimize customer engagement, search effectiveness, and recommendation relevance. Guide the integration of machine learning models into production pipelines, ensuring reliable delivery of ML-powered features at scale. Champion engineering best practices around data quality, monitoring, performance optimization, and platform reliability. Mentor engineers , provide architectural guidance, and influence long-term technical strategy across the team. Take ownership of project execution, helping teams navigate ambiguity and ensuring timely, high-quality delivery in an agile environment. What Youll Need: 8+ years of hands-on experience in software engineering, with deep expertise in data-intensive systems , analytics platforms, or personalization technologies. 5+ years of experience working with big data technologies such as Spark, Hadoop, Map/Reduce, Kafka , and cloud-native data platforms (e.g., AWS, GCP, or Azure ). Strong proficiency in Java, Python, Go , or other modern programming languages; deep understanding of distributed systems and software architecture. Proven experience designing, building, and maintaining scalable and reliable data pipelines in production environments. Advanced knowledge of data structures, algorithms , and system design principles. Familiarity with machine learning workflows , including feature engineering and model serving in production. Experience with analytics frameworks , BI tools, and data platforms such as Databricks, Snowflake, BigQuery , and Tableau is a plus. Demonstrated ability to lead through influence , drive complex projects across teams, and foster a culture of technical excellence. More things youll like about Bloomreach: Culture: A great deal of freedom and trust. At Bloomreach we don t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. Weve embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. We believe in flexible working hours to accommodate your working style. We work virtual-first with several Bloomreach Hubs available across three continents. We organize company events to experience the global spirit of the company and get excited about whats ahead. We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5 Personal Development: We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. Our resident communication coach Ivo Ve e a is available to help navigate work-related communications & decision-making challenges.* Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* Well-being: The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* Subscription to Calm - sleep and meditation app.* We organize DisConnect days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. We facilitate sports, yoga, and meditation opportunities for each other. Extended parental leave up to 26 calendar weeks for Primary Caregivers.* Compensation: Restricted Stock Units or Stock Options are granted depending on a team member s role, seniority, and location.* Everyone gets to participate in the companys success through the company performance bonus.* We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts. We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesnt suit you, but you know someone who might be a great fit, share it - we will be very grateful! Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote