Biomedical Engineer

We are looking for an experienced Biomedical Engineer responsible for managing, maintaining, and supporting medical equipment to ensure optimal performance, reliability, and compliance. The role requires strong hands-on technical expertise, independent troubleshooting, coordination with OEMs and internal teams, and effective customer management.

Key Responsibilities:

• Manage and maintain the biomedical equipment database, ensuring accurate mapping and onboarding of new equipment.
• Perform installation, preventive maintenance, breakdown maintenance, calibration, and troubleshooting of biomedical equipment.
• Diagnose technical issues and ensure timely resolution of equipment breakdowns.
• Ensure optimum utilization of spare parts and maintain proper tracking of spares and inventory.
• Maintain accurate service records, including service history, breakdown calls, pending issues, spare requirements, and indent tracking.
• Coordinate with OEMs and external vendors for warranty-related issues, technical support, and timely resolution.
• Provide technical guidance and training to clinical staff on the proper operation and maintenance of medical equipment.
• Handle customer interactions and build strong relationships with hospital/clinical teams.
• Monitor service commitments and ensure timely closure of service activities as per agreed SLAs.
• Collect customer feedback and work towards improving service quality and customer satisfaction.
• Prepare and submit daily service reports and other required service documentation to the Department In-Charge (DI).
• Support the team in identifying recurring equipment issues and implementing preventive measures.
• Coordinate with internal service teams, customers, vendors, and OEMs to ensure smooth service operations.

Requirements:

• Bachelors Degree in Biomedical Engineering or a related field.
• 2-5 years of hands-on experience in biomedical equipment maintenance and service.
• Strong knowledge of medical equipment installation, preventive maintenance, troubleshooting, and breakdown service.
• Experience in handling hospital/clinical equipment and coordinating with customers and OEMs.
• Good understanding of service documentation, reporting, spare parts, and inventory management.
• Strong communication and interpersonal skills.
• Ability to independently handle service activities and coordinate with multiple stakeholders.
• Willingness to travel to customer locations as required.