BCS - Business Continuity Solutions About Us: Business Continuity Solutions (BCS) is a leading provider of technology-enabled business continuity and IT solutions across the Middle East. Established in 2009, BCS specializes in Data Center Optimization, Business Continuity, Unified Communications, Cybersecurity, Vulnerability Assessment, and Cloud Solutions . We collaborate with global blue-chip partners, leveraging domain expertise and strategic alliances to deliver cutting-edge technology solutions. Role: Cybersecurity Engineer (SOC) Location: Mangalore, India (Remote Role) Employment Type: Full-time Level: Entry-Level – Monitoring & Incident Response Customer Base: Supporting clients across the GCC region. Key Responsibilities: Monitor security alerts and notifications from tools such as SIEM (Wazuh, Crowdstrike, Netskope ), IDS/IPS, EDR, firewall logs, network traffic. Triage incoming security events, categorise by severity, determine false positives vs real threats, and escalate appropriately. Support vulnerability scanning and assist with remediation tracking and escalate to next level team. Maintain documentation: security playbooks, incident reports, detection thresholds, monitoring dashboards. Collaborate with IT, network, infrastructure and application teams to ensure security monitoring is integrated and effective. Stay updated with latest threats, vulnerabilities, security technologies and industry best practices. Participate in scheduled security reviews, audits and assist in compliance checks as needed. Support the improvement of monitoring and detection capabilities: tune alerts, reduce noise, enhance coverage. Work shift involves Night shifts and weekends depending on SOC staffing model. Required Qualifications & Skills: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity or equivalent. Basic understanding of networking fundamentals (TCP/IP, routing, switching, firewalls). Familiarity with operating systems (Windows, Linux) and common logs/events. Interest in cybersecurity, strong analytical mindset, attention to detail. Good verbal and written communication skills (to document incidents, interact with teams). Ability to work in a team, be proactive and willing to learn. Willingness to work in shifts / non-standard hours if monitoring is around the clock. Working Conditions: Requires shift work including nights/weekends as a part of 24×7 SOC operations. May involve being on-call for security incidents or major events. Fast-paced environment with need to respond rapidly to alerts and security events. Job Type: Full-time Base Pay: From ₹15,000.00 per month Benefits: Work from home Work Location: In person Expected Start Date: 05/11/2025
You will be joining BCS Technologies LLC as an IT Support Coordinator in Mangalore, India. BCS is a prominent provider of technology-enabled business continuity solutions in the Middle East, specializing in IT services such as Data Center Optimization, Business Continuity Solutions, Unified Communication, Cyber Security, Vulnerability Assessment, and Cloud Solutions. **Role Overview:** As an IT Support Coordinator, your primary responsibilities will include managing daily engineer schedules, coordinating support and project-related tasks, sending meeting invites, updating ticketing details in Zoho Desk, and supporting IT operations for clients in the GCC region. Additionally, you will be involved in creating dashboards and performance reports based on Zoho data to offer insights into engineer performance and operational metrics. **Key Responsibilities:** - Prepare and publish the daily engineer support schedule based on priority and resource availability. - Coordinate with customers and engineers to confirm onsite visits, remote support sessions, and project activities for GCC client operations. - Send calendar meeting invites to customers and engineers as per confirmed schedules. - Update and maintain ticket details, work logs, and status updates in Zoho Desk. - Create dashboards and reports in Zoho Desk to track engineer performance, ticket trends, and operational metrics. - Analyze ticketing data to provide engineer performance cases and support management decision-making. - Ensure tickets and tasks are completed within SLA timelines by following up with engineers. - Escalate high-priority issues or delays to the Support Manager when required. - Maintain daily tracker sheets, utilization reports, and status updates for management. - Collaborate with the Technical Manager to align resources, priorities, and support workflows. **Required Skills & Experience:** - Minimum 3+ years of experience as an IT Support Coordinator in an IT company. - Hands-on experience with ticketing systems like Zoho Desk, ServiceDesk Plus, ServiceNow, or Jira. - Ability to create dashboards, reports, and performance analytics from ticketing tools. - Strong understanding of IT support workflows, ticket lifecycle, SLA management, and resource scheduling. - Excellent verbal and written communication skills in English. - Proficiency in MS Excel and Outlook. **Preferred Qualifications:** - Experience coordinating field engineers or NOC support teams. - ITIL Foundation Certification (added advantage). **Location Requirement:** This role is based in Mangalore, and candidates must either currently reside in Mangalore or be willing to relocate. **What We Offer:** - Competitive salary based on experience. - Free training and certification support. - Access to industry-leading training programs in networking, cybersecurity, cloud, and IT service management. - Opportunity to work with international enterprise customers. - Supportive and growth-focused work culture. This is a full-time position with the benefit of working from home. If you meet the qualifications and are excited about this opportunity, we encourage you to apply before the application deadline on 15/11/2025. The expected start date for this role is 17/11/2025.,
Job Title: Telecaller – Lead Generation (Abu Dhabi Market) Location: Mangalore, India Company: BCS Technologies LLC Employment Type: Full-Time About Us Business Continuity Solutions (BCS) is a leading IT and cybersecurity solutions provider serving clients across the GCC region. We are expanding our inside sales and lead-generation operations and are looking for an experienced Telecaller based in Mangalore to support outreach to clients in Abu Dhabi . Role Summary The Telecaller will be responsible for making outbound calls to potential customers in Abu Dhabi, generating qualified leads, and scheduling meetings for the Sales Team. Candidates must be from Mangalore or willing to relocate to Mangalore. Relevant telecalling / inside sales experience is mandatory. Key Responsibilities Lead Generation & Client Outreach Make outbound calls to companies in Abu Dhabi to promote BCS products and services. Generate quality leads by identifying customer needs and mapping relevant solutions. Maintain a high call volume and consistent daily outreach. Appointment Setting Schedule meetings, demos, or introduction calls for the GCC Sales Team. Coordinate closely with the Sales Team to ensure qualified lead handover. Follow up with prospects to reconfirm appointments and collect relevant details. Database & CRM Management Update and maintain call logs, prospect information, and lead details in the CRM (Zoho CRM preferred). Track and report lead progress from initial contact to appointment booking. Prepare daily/weekly reports on calls made, leads generated, and meetings scheduled. Market Research Research target industries, companies, and decision-makers in Abu Dhabi. Understand customer requirements and position BCS solutions accordingly. Required Qualifications & Skills Bachelor’s Degree in any field. Minimum 3 years of experience in telecalling, telesales, inside sales, or lead generation (preferably B2B). Excellent communication skills in English — clarity, confidence, and professional tone are essential. Strong persuasion, negotiation, and interpersonal skills. Ability to handle objections and continue follow-ups professionally. Good computer skills; experience with Zoho CRM is an advantage. Must be from Mangalore or willing to relocate to Mangalore. Preferred Skills Prior experience calling GCC markets (UAE, Qatar, Oman). Experience in IT or technology sales is highly preferred. Ability to work with targets and KPIs. Why Join Us? Opportunity to work with international sales teams and GCC clients. Structured career growth into Inside Sales, Business Development, or Sales Coordination. Supportive work culture with training and development opportunities. Job Type: Full-time Base Pay: From ₹20,000.00 per month Work Location: In person Expected Start Date: 28/11/2025
Job Title: IT Support Coordinator Company: BCS Technologies LLC Location: Mangalore, India Job Type: Full-Time Company Description: BCS – Business Continuity Solutions is a leading provider of technology-enabled business continuity solutions in the Middle East region. Established in 2009, BCS specializes in IT and consulting services, with expertise across Data Center Optimization, Business Continuity Solutions, Unified Communication, Cyber Security, Vulnerability Assessment, and Cloud Solutions . We work closely with top-tier global technology providers to deliver innovative, resilient, and future-ready IT solutions tailored to our clients’ needs. Role Overview: We are seeking an experienced IT Support Coordinator to join our Mangalore team. The candidate will manage daily engineer schedules, coordinate support and project-related tasks, send meeting invites, maintain ticketing updates in Zoho Desk , and support IT operations for clients across the GCC region . The role also includes dashboard creation and performance reporting based on Zoho data to provide insights into engineer performance and operational metrics. This position requires strong communication, coordination, and analytical skills, with prior IT coordination experience in an IT company. Key Responsibilities: Prepare and publish the daily engineer support schedule based on priority and resource availability. Coordinate with customers and engineers to confirm onsite visits, remote support sessions, and project activities , supporting GCC client operations. Send calendar meeting invites to customers and engineers as per confirmed schedules. Update and maintain ticket details, work logs, and status updates in Zoho Desk (or similar ticketing system). Create dashboards and reports in Zoho Desk to track engineer performance, ticket trends, and operational metrics. Analyze ticketing data to provide engineer performance cases and support management decision-making. Follow up with engineers to ensure tickets and tasks are completed within SLA timelines. Escalate high-priority issues or delays to the Support Manager when required. Maintain daily tracker sheets, utilization reports, and status updates for management. Work closely with the Technical Manager to align resources, priorities, and support workflows. Collaborate with UAE Support Leads, NOC Teams, and Project Coordinators. Required Skills & Experience (Mandatory): Minimum 3+ years of experience as an IT Support Coordinator / Service Desk Coordinator / IT Operations Coordinator in an IT company. Hands-on experience with Zoho Desk , ServiceDesk Plus, ServiceNow, Jira, or similar ticketing systems. Ability to create dashboards, reports, and performance analytics from ticketing tools. Strong understanding of IT support workflows, ticket lifecycle, SLA management, and resource scheduling. Excellent verbal and written communication skills in English . Strong organizational, follow-up, and scheduling ability. Proficiency in MS Excel and Outlook . Preferred Qualifications: Experience coordinating field engineers or NOC support teams. ITIL Foundation Certification (added advantage). Location Requirement: Role is based in Mangalore . Candidates must currently reside in Mangalore or be willing to relocate . What We Offer: Competitive salary based on experience. Free training and certification support to enhance professional skills. Access to industry-leading training programs in networking, cybersecurity, cloud, and IT service management. Opportunity to work with international enterprise customers. Supportive and growth-focused work culture. Job Type: Full-time Base Pay: From ₹25,000.00 per month Benefits: Work from home Work Location: In person Application Deadline: 15/11/2025 Expected Start Date: 17/11/2025