Banking Process Executive – Sales & Support / IDFC BANK

Customer Support Executive – Banking Process

Location: Thane, Maharashtra
Employment Type: Full-Time
Work Mode: On-site
Experience: Freshers & Experienced
Working Days: Monday to Saturday
Working Hours: 9:30 AM – 6:30 PM
Weekly Off: Sunday

Job Description

We are looking for Customer Support Executives for a banking process in Thane, Maharashtra.

The role involves handling customer enquiries, providing information about banking products and services, assisting customers with product-related queries, and maintaining accurate customer records.

Candidates with good English communication skills, basic computer knowledge, and a customer-oriented approach are encouraged to apply.

Roles & Responsibilities

• Handle customer enquiries related to banking products and services.
• Provide information about product features, benefits, and eligibility.
• Understand customer requirements and assist with relevant information.
• Support customer engagement and sales activities.
• Maintain and update customer information in the system.
• Follow standard operating procedures and quality guidelines.
• Escalate customer concerns whenever required.
• Maintain professional communication with customers.
• Achieve assigned performance and productivity targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Good English communication skills.
• Basic computer knowledge.
• Good interpersonal and customer-handling skills.
• Positive attitude and willingness to learn.
• Ability to work in a target-oriented environment.
• Customer service or sales experience will be an added advantage.

Salary Details

NAPS Employment:

• Approximate monthly in-hand amount: ₹21,000.

Regular Employment:

• Monthly CTC: ₹22,000.
• Approximate monthly take-home: ₹18,600.

Final compensation will be as per the applicable employment structure.

Work Details

• Location: Thane, Maharashtra.
• Shift: 9:30 AM – 6:30 PM.
• Working Days: Monday to Saturday.
• Weekly Off: Sunday.
• Work Mode: On-site.

Transportation Facility

Pick-up and drop assistance is available from Thane Station, subject to designated routes and schedules.

Selection Process

• Resume screening.
• HR interview.
• English communication assessment, if required.
• Final selection.

How to Apply

Interested candidates can share their updated resume through:

Email: priyanshu@medhbs.com
Contact: 7547072426

Pay: ₹20,000.00 - ₹21,000.00 per month

Work Location: In person