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Head Crm Anshul Group

9.0 - 12.0 years

6 - 10 Lacs

pune

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Role & responsibilities Develop and execute the CRM strategy to enhance customer engagement, retention, and loyalty. Lead and manage the CRM team, setting objectives, monitoring performance, and ensuring alignment with business goals. Oversee the implementation, customization, and optimization of CRM platforms. Analyse customer data and insights to identify opportunities for improving customer experience and targeting specific customer segments. Design and implement automated workflows and campaigns across multiple channels (email, SMS, push notifications, etc.). Work closely with marketing, sales, customer service, and IT teams to ensure CRM initiatives are integrated with other business sy...

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