Back Office Operations Executive

Designation: Sales & Marketing Executive

Experience: 1–5 Years

Educational Qualification: Graduate in any discipline.

Job Purpose

The Sales & Marketing Executive will be responsible for developing business opportunities, generating revenue and acquiring new customers for the company's Credit Report Rectification and Credit Score Improvement Services.

The role requires an individual with excellent communication, customer handling, business development and sales conversion abilities.

Roles & Responsibilities

o Handle prospective customer enquiries through inbound and outbound calls, emails, WhatsApp and other communication channels.

o Understand customer requirements and explain the company's services, processes and service offerings in a clear and professional manner.

o Educate prospective customers about credit reports, credit scores, credit history and the importance of maintaining a healthy credit profile.

o Identify potential customers and convert business enquiries into confirmed clients.

o Develop and maintain relationships with prospective and existing customers.

o Conduct regular follow-ups with prospective customers and maintain an updated database of business enquiries.

o Identify new business opportunities and explore potential customer segments.

o Explain service procedures, documentation requirements, applicable charges and terms of engagement transparently.

o Coordinate with the operations department to ensure a smooth transition from sales to customer onboarding.

o Maintain proper records of customer interactions, sales activities and business enquiries.

o Prepare sales reports and provide regular updates to the reporting manager.

o Participate in sales campaigns, promotional activities and business development initiatives.

o Maintain professional conduct and follow the company's sales policies and customer communication guidelines.

Required Skills & Competencies

· Excellent verbal and written communication skills.

· Strong interpersonal, negotiation and customer relationship management abilities.

· Good presentation and convincing skills.

· Ability to understand customer requirements and explain services effectively.

· Knowledge of telecalling, lead management and customer acquisition.

· Basic understanding of banking, financial services, loans and credit scores.

· Familiarity with CRM software, MS Excel and other business communication tools.

· Target-oriented, self-motivated and proactive approach.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person