Azure Lead

Role Overview: You will play a crucial role in facilitating process delivery by overseeing the daily performance of Production Specialists, addressing technical escalations, and enhancing their technical capabilities. Key Responsibilities: - Handle technical escalations by diagnosing and troubleshooting client queries effectively - Manage and resolve technical roadblocks/escalations within SLA and quality requirements - Escalate unresolved issues to TA & SES when necessary - Provide product support and resolutions to clients through guided step-by-step solutions - Troubleshoot client queries professionally and courteously - Offer alternative solutions to retain customers" business - Conduct triage-based trainings to bridge skill gaps and enhance technical knowledge of Production Specialists - Stay current with product features through relevant trainings - Identify common problems, recommend resolutions, and document findings - Continuously update job knowledge through self-learning opportunities and networks maintenance Qualifications Required: - 7-10 years of software development experience - Proficiency in .NET Core 5.0 or above (Web, API) - Proficiency in Azure Services (Serverless Computing, Azure Functions, Azure durable functions, Azure Storage, Azure Service Bus, Azure Blob, Azure Table storage, Azure APIM) - Strong Object-Oriented Programming (OOPS) design skills and software design patterns proficiency - Strong knowledge of SQL server - Experience in Microservices architecture-based development - Good communication skills Note: Join Wipro in reinventing your world and be a part of a company that encourages constant evolution and personal reinvention. Applications from individuals with disabilities are warmly welcomed.,