8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the Head of Technical Onboarding at Amagi, you will play a crucial role in leading and managing the technical onboarding team to ensure a seamless integration and onboarding experience for our clients. Your deep expertise in media technology, including Amagi's products and video streaming technologies, will be instrumental in driving customer success and operational excellence. You will be responsible for providing guidance, mentorship, and support to the technical onboarding team, optimizing customer satisfaction and preventing escalations through continuous improvement practices. Collaboration with internal stakeholders such as engineering, product, sales, and peer groups will be essential in enhancing the onboarding workflow and delivering cutting-edge solutions in the fast-evolving media landscape. Staying updated on the latest trends and advancements in media technology, you will provide strategic insights and recommendations, integrating emerging technologies into the onboarding process to keep Amagi's solutions at the forefront of the industry. Acting as a technical liaison between clients and internal teams, you will build strong client relationships, ensuring a positive onboarding experience and successful implementation. Your role will also involve evaluating and refining the technical onboarding process, designing comprehensive training programs for clients, and fostering a culture of continuous learning within the technical onboarding team. Implementing quality assurance measures and establishing key performance indicators will be essential to monitor and measure the success of onboarding initiatives. The ideal candidate for this position will have at least 12 years of experience in the IT sector, with a minimum of 8 years in a customer delivery role and some experience in people management. Experience in running Agile projects, leadership in technical onboarding within the media technology or streaming industry, and a deep understanding of media technology, streaming protocols, and video delivery are key requirements. Excellent communication and customer handling skills, the ability to motivate and develop a highly technical team, and strong project management capabilities are essential for success in this role.,

Posted 2 days ago

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