Position: Production Support Engineer (L2) Min 4-7 years of relevant experience Education: B.Sc Computer Science/ BCA/BE/B Tech/M Tech/MCA Role & responsibilities 1. Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) 2. Own the overall production support for all tracks. 3. Capture and action the root causes for critical and fatal incidences 4. Crisp reporting of the metrics on weekly and monthly basis 5. Coordinate with all tracks for smooth functioning of applications 6. Reduce repetitive activities efforts by fixing issues or by automating with the help of development team 7. Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics 8. Create issues handling process, standardize and enforce with all tracks, keep it up-to-date 9. Create and implement a plan to scale the support team based on the business expansion plan Preferred candidate profile 10. Good Communication Skills in English - verbal and written (mandatory) 11. Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP 12. Good hands on experience of using JIRA tool and Excel is mandatory 13. Knowledge of Ecommerce domain (Preferred) 14. Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred) 15. Sound understanding of application production support processes and incident management. (Mandatory) Perks and benefits: 1. 5 days working 2. Able to work in product based environment 3. Ample opportunities to learn Show more Show less

Summary - We at Dmart Ready are hiring Jr. Purchase officers for multiple locations such as Jaipur/ Indore/ Pune/ Mumbai and targeting only B.com/BBA/BMS (Non IT Stream) 2025 Passout Students. Colleges & Students can reach out to me at priya.nikam@dmartindia.com Company Name: Avenue ECommerce Ltd, Dmart Company URL : https://www.dmartindia.com/ https://www.dmartindia.com/ Company Profile: Avenue E-commerce Limited (AEL) is an online extension of Avenue Supermarts Limited flagship brand. Dmart Ready is the mobile application through which our customers order grocery and other utility products. We seek to be a one - stop shopping destination for the entire family, meeting all their daily household needs offering value for money. A wide selection of home utility products is offered at an affordable price, including groceries, foods, toiletries, beauty products, garment, kitchenware, bed and bath linen, home appliances and much more. Currently we are present at Mumbai, Pune, Ahmedabad, Hyderabad and Bangalore locations. JD for Purchase Officer Position - Grade- F1 Location- Jaipur / Indore/ Pune / Mumbai Experience- Fresher (B.Com/BBA/BMS 2024 Graduate Only) Job Description-  PO Creation in SAP (as per the class)  Tracking orders and ensuring timely delivery  Update internal databases with order details (dates, vendors, quantities, discounts)  Evaluate offers from vendors and negotiate better prices  Maintain updated records of invoices and contracts  Follow up with suppliers, as needed, to confirm or change orders  Liaise with warehouse staff to ensure all products arrive in good condition  Hands-on experience with purchasing software (e.g. SAP, ERP or Tally etc.)  Better understanding of MS Excel There are 3rounds for the Interview: > 1st Round: Aptitude Including Mathematics from State Board or NCERT > 2nd Round: HR Round > 3rd Round: Department Round Note - Please prepare with how to calculate percentage, cost price, selling price, ratio, difference etc Show more Show less

Selected Intern’s Day-to-day Responsibilities Include Support inventory management activities Assist with IDOC (Intermediate Document) processing Coordinate internally to resolve L1-level issues Understand and support POS (Point of Sale) transactions (familiarity is a plus) Generate MIS reports and understand business-related reporting needs About Company: Avenue E-Commerce Limited (AEL) is an online extension of Avenue Supermarts Limited's flagship brand.