AudioVisual Helpdesk Coordinator - Noida Sector 132

Job Description

Experience 1 to 5 years in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Open to all Position Location -Noida sector 132 Workday : 6d working Travel requirement: NA Budget : 30-50kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc) Key Skills: - Manage AV helpdesk operations, logging and resolving support tickets related to AV issues. Allocate tickets to engineers, track attendance and seek regular updates Take Customer feedback on closed service tickets in timely manner Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution. Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians. Coordinate with OEMs to raise an RMA of audiovisual faulty hardware. Track and update project progress reports (excel radar diagrams, project completion reports) Customer-installed base updation and AMC warranty tracking Track tools and material requirements for projects Preferred: Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups. Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex). Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.