Atlassian Support Engineer (Jira Administrator)

As an experienced Atlassian Support Engineer at Zscaler, your role will involve managing and maintaining Jira Data Center products, Confluence, JIRA, and related tools. You will report to the Manager, Software Development Engineering and be responsible for the following key responsibilities: - Supporting and managing JIRA, Confluence Data Center, and plugins, providing Tier 1 and 2 assistance for workflows, access, reporting, and dashboards - Creating and managing workflows to sync Jira and automate DevSecOps tools like BitBucket and Bamboo - Monitoring the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise - Working with Development teams and stakeholders to gather requirements and tailor Atlassian tools - Establishing best practices for Atlassian tools and train users for effective use Qualifications Required: - Bachelor's degree in computer science, information technology, or a related field - 3+ years experience in administration of Atlassian Jira Data Center products - Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases - Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure Preferred Qualifications: - Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features - Experience in maintaining backend of these applications like installation/upgradation/migration would be a plus - Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator At Zscaler, we are dedicated to creating a diverse and inclusive team that values collaboration and belonging. We encourage individuals from all backgrounds to join us in our mission to make doing business seamless and secure. Zscaler offers a comprehensive Benefits program to support employees and their families throughout various life stages. Some of the benefits include various health plans, time off plans for vacation and sick time, parental leave options, retirement options, education reimbursement, in-office perks, and more. By applying for this role at Zscaler, you are expected to comply with applicable laws, regulations, and company policies, including those related to security and privacy standards and guidelines.,