Associate Director | Service Delivery Manager| Bengaluru | Engineering | Hybrid Cloud Engineering

Associate Vice President | Engineering, AI & Data – Engineering | Service Delivery & Infra Ops (TPM)

Location: Bangalore

The team

Engineering helps empower and drive mission-critical solutions whether we need to modernize existing systems or implement new technology products and platforms. Through innovation, we improve financial performance, accelerate new digital businesses and fuel growth. Learn more about Engineering, AI and Data

Your Work Profile

Seeking an experienced Service Delivery Manager / Technical Program Manager (TPM) to lead Infrastructure Operations, Data Center Transformation, Virtualization, and Cloud Infrastructure programs.

• Lead end-to-end delivery of infrastructure, data center, and service management programs.
• Manage VMware vSphere, ESXi, vCenter upgrade, migration, optimization, and lifecycle initiatives.
• Drive Wintel programs covering Windows Server, Active Directory, DNS, DHCP, and Failover Clustering.
• Manage SLA/KPI performance, service governance, operational reviews, and continuous service improvement initiatives.
• Lead data center migration, transformation, modernization, and infrastructure consolidation programs.
• Collaborate with cloud, network, security, storage, and application teams to ensure seamless service delivery.
• Manage budgets, risks, project plans, governance, vendor engagement, and executive reporting.
• Lead major incidents, RCA reviews, problem management, and service improvement initiatives.
• Mentor project managers, technical leads, and infrastructure engineers.
• Exposure to Oracle VM (OVM) environments and migration programs will be an added advantage.

Key Skills Required

• Education – Bachelor's in Engineering.
• 10+ years of IT Infrastructure, Data Center Operations, Service Delivery, or Technical Program Management experience.
• Strong expertise in VMware vSphere, ESXi, vCenter, and virtualization technologies.
• Deep knowledge of Data Center and Wintel infrastructure environments.
• Experience managing large-scale infrastructure transformation, migration, and modernization programs.
• Strong understanding of service delivery governance, SLA/KPI management, and ITIL processes.
• Experience working across cloud and on-premises infrastructure environments.
• Strong stakeholder, customer, vendor, and financial management skills.
• Knowledge of incident, problem, and change management processes.
• Oracle VM (OVM) knowledge or experience is preferred but not mandatory.