Associate-Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service

How will you make an impact in this role?

Organization Overview:

Partner and Product Enablement (PPE) is part of American Express Network and Acquirer Solutions. The team is primarily responsible for customer setups between their network and the American Express network, certifications (host authorizations, submissions, product, terminal, etc.). Our main customers are merchants, processors, network issuers, acquirers, and vendors. The mission of PPE is to ensure our business partners can successfully transact with the American Express Network according to American Express specifications, rules, and regulations.

Job Description:

The Raw Data Analyst is responsible for implementing, setting up, maintaining, and troubleshooting file transfer systems and processes. This role requires collaboration with various IT and business internal and external teams to understand requirements, ensure data integrity, and streamline file exchange processes. Key areas include data integration, protocol management, process automation, security, and compliance.

Key Responsibilities:

File Transfer Management:

• Set up, monitor, and maintain secure file transfer systems.

• Ensure smooth and reliable file transfers across various platforms and networks, both internally and with external partners.

System Analysis and Optimization:

• Analyze current file transfer processes and identify areas for improvement.

• Develop solutions to increase efficiency, reduce errors, and minimize file transfer times.

Requirements Gathering and Documentation:

• Work with stakeholders to understand their file transfer needs and requirements.

• Document workflows, specifications, and any configurations related to file transfers.

Protocol Configuration and Setup:

• Configure file transfer protocols, such as SFTP, Connect:Direct, AS2, and HTTPS, based on requirements.

• Manage access controls, encryption standards, and security configurations.

Error Handling and Troubleshooting:

• Investigate and resolve file transfer errors, failed jobs, or other issues.

• Implement error-handling protocols to ensure minimal data loss or delays in file transfers.

Security and Compliance:

• Implement and maintain secure file transfer solutions aligned with industry security standards.

Monitoring and Reporting:

• Set up monitoring tools and alerts to proactively identify and address potential issues.

• Generate reports on file transfer success rates, errors, and other key performance metrics.

Minimum Qualifications

Technical Skills:

• Knowledge of file transfer protocols (FTP, SFTP, FTPS, C:D, HTTPS).

Analytical Skills:

• Strong problem-solving skills to diagnose and resolve issues quickly.

• Ability to analyze complex workflows and design efficient solutions.

Security Knowledge:

• Understanding of encryption, data protection, and secure transfer practices.

Soft Skills:

• Strong communication skills to work effectively with non-technical stakeholders.

• Ability to document technical processes in a clear, concise manner.

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.

• Prior experience in a systems analyst or IT support role, preferably within data integration or file transfer management.

• Experience with monitoring and automation tools.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.