Assistant Operations Manager

The School Operations assists the Assistant Vice President School Operations in executing operational strategy across the network – conducting and following up on school audits focused on Fixed Asset Logic compliance, tracking fixed assets across multiple warehouses and inventory, guiding school administrators on process adherence, coordinating between schools and KARE & VERTEX functions, and maintaining the Administration Manual as the single source of truth for operational SOPs across all 41 schools.

• Assist the AVP – School Operations in end-to-end execution of operational strategy and initiatives across all 41 schools.
• Plan, conduct, and consolidate periodic operational audits (Hygiene & Safety, Statutory Compliance, Facilities, Fixed Assets Logic Compliance, Administrative processes) across schools; track closure of action items to completion.
• Track and manage Fixed Assets (FA) and inventory across the network – maintain updated FA registers, conduct periodic physical verification / audits, and reconcile discrepancies.
• Rapidly learn and internalize SOPs across departments (administration, transport, facilities, finance / billing, security) to guide and troubleshoot effectively at the school level.
• Act as the coordination point between schools and KARE (Procurement) & Vertex functions – Administration – ensuring smooth information flow and timely resolution of issues.
• Guide and handhold School Administrators on process adherence, correct SOP implementation, and issue resolution, both on school visits and remotely.
• Assist in re-writing, updating, and standardizing the Administration Manual, incorporating current SOPs, audit learnings, and process improvements across the network. Maintaining Version Control of SOPs and ensuring that the latest is included in the manual.
• Draft, review, and circulate process notes, circulars, and standard templates to ensure uniformity across all 41 schools.
• Travel extensively to school campuses pan India – including extended and sometimes unscheduled trips – to conduct audits (primarily FA Logic Compliance), support rollouts of SOPs, and highlight on-ground issues.
• Support the AVP in preparing audit summaries, status reports, and MIS inputs for leadership/Board reviews as required.
• Escalate critical compliance, safety, or operational risks identified during audits promptly to the AVP.
• Build working relationships with School Administrators, Principals, KARE and Vertex teams to enable smoother execution of network-wide initiatives.
• Assist AVP – School Operations in administering Pre & Post Training Assessment, Analyse Results and prepare Training Need Analysis report for all administrative personnel across 41schools.
• To assist schools in improving audit scores.
• Continuously learn new tools, processes, and best practices to keep pace with organizational needs.