Assistant Officer, Video KYC Agent, Consumer Banking Group

Job Purpose :

• Provide a brief overview of the position, including its purpose and contribution to the organization.
• The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience.

Key Accountabilities :

• Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
• Verifying customer identity and documents during live video interactions
• Ensuring adherence to regulatory and internal quality standards
• Handling customer queries professionally during the verification process
• Maintaining accurate records and updating systems in real time

Job Duties & responsibilities :

KYC Processing

• Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
• All KYC call requests must be serviced as per defined SL without deviation.
• KYC exceptions if any, need to be duly escalated as per defined approval matrix.
• All required disposition and interactions with customer to be duly recorded / documented in the relevant system
• Continuously review the internal monitoring process and identify areas of improvement.

Education / Preferred Qualifications :

• Degree holder
• Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies :

• Strong interpersonal & verbal and written communications skills
• Good, effective and engaging skills. Calling skills preferred
• Basic analytical skills
• Good judgement and problem-solving skills
• Able to organize information in a structured manner

• Good interpersonal and communication skills (English, Hindi & Marathi)
• Ability to handle sensitive customer data with confidentiality
• Problem-solving ability and presence of mind
• Need to have Customer Centric Approach

Technical Competencies :

• Proficient in MS office tools, Ms Excel, Power point, Word
• Knowledge of Finacle, Call Centre Tools, CMS preferred.

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