Assistant Manager Service

Job Description

Key Responsibilities: · Lead and manage the service department, including technicians, service advisors, and support staff. · Oversee the scheduling of service appointments and ensure timely completion of all repairs and maintenance tasks. · Maintain high standards of quality and workmanship, adhering to manufacturer guidelines and industry best practices. · Monitor key performance metrics such as productivity, service turnaround time, and customer satisfaction, and implement strategies to drive continuous improvement. · Ensure compliance with all safety regulations and protocols to maintain a safe working environment. · Foster a positive work environment that promotes teamwork, professionalism, and accountability. · Develop and maintain strong relationships with customers, addressing their needs and concerns in a timely and professional manner. · Collaborate with other departments, such as sales and parts, to optimize overall dealership performance and customer experience. · Manage inventory levels and procurement of parts and supplies to support service operations. · Stay updated on industry trends, new technologies, trainings and manufacturer updates to continuously improve service operations. · Provide regular reports and updates to senior management on departmental performance, goals, and initiatives. Requirements & skills Degree or Diploma in Mechanical or Automobile Engineering 8 to 10 years of experience as Assistant Manager - Service Experience as a Service Manager within the Powersport or Automotive industry will have an added advantage Strong leadership and management skills, with a proven ability to lead and inspire a team. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to prioritize tasks, manages multiple priorities, and thrives in a fast-paced environment. Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹750,000.00 per year Schedule: Day shift Ability to commute/relocate: Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Automotive service: 10 years (Preferred) Work Location: In person