Assistant Manager - Operations

Manage day-to-day operations for assigned key customer accounts.

 Ensure adherence to customer SLAs, KPIs, SOPs, and contractual commitments.

 Coordinate with warehouse, transportation, inventory, and billing teams for smooth operations.

 Monitor operational performance including:

o Order fulfillment

o Inventory accuracy

o Dispatch timelines

o Delivery performance

o Cost control

o Customer Complaints and escalations

o Conduct regular customer review meetings (Daily/Weekly/Monthly).

 Analyze operational data and prepare MIS reports and dashboards.

 Identify operational gaps and implement process improvements.

 Handle customer escalations and ensure timely resolution.

 Support new customer onboarding and transition activities.

 Drive continuous improvement initiatives to enhance productivity and service quality.

 Ensure compliance with safety, quality, and company operational standards.

 Coordinate with finance teams for billing, invoicing, and payment follow-ups.

 Build strong customer relationships to support retention and business growth.

Preferred candidate profile

 Bachelors degree in Logistics, Supply Chain, or related field

 5 to 8 years of experience in warehouse operations, preferably within in a 3PL environment.

 Strong knowledge of 3PL logistics and warehouse operations.

 Experience in client servicing and key account management.

 Good understanding of supply chain processes and transportation management.

 Strong analytical and problem-solving skills.

 Excellent communication and stakeholder management abilities.

 Proficiency in MS Excel, ERP/WMS/TMS systems.

 Ability to manage multiple customers and operations simultaneously.

 Strong negotiation and conflict-resolution skills.

 Leadership and team coordination capabilities.

Role: Assistant Manager

Industry Type: Courier / Logistics (Logistics Tech)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Pay: ₹30,415.54 - ₹58,659.71 per month

Work Location: In person