Assistant Manager - Operations - Freight Forwarding

Ocean Import Operations

• • Manage FCL/LCL import shipments from pre-arrival to final delivery and closure.
  • Coordinate with shipping lines, NVOCCs, CFS/ICDs, CHAs, transporters, and overseas agents.
  • Track vessel schedules, cargo availability, shipment milestones, and delivery timelines.
  • Ensure timely shipment updates and adherence to customer

SOPs and SLAs. Documentation & Customs

• • Verify BLs, invoices, packing lists, and other import documentation.
  • Coordinate documentation amendments, customs clearance, and Delivery Order processing.
  • Ensure compliance with customs, port, and company requirements.

Vendor & Customer Coordination

• • Follow up with shipping lines and vendors for cargo release and timely delivery.
  • Resolve routine shipment issues and escalate critical exceptions.
  • Provide timely shipment updates and address customer queries. Reporting & Compliance
  • Maintain shipment trackers, operational MIS, and accurate shipment records.
  • Monitor turnaround times, pending activities, and documentation accuracy.
  • Coordinate billing inputs and ensure timely shipment closure