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Assistant Manager – Operations (Call Center – Life Insurance)

Global Edge Elite

3 - 6 years

3 - 4 Lacs

India

Posted:4 days ago

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Job Description

Experience: 3–6 Years
Industry: Life Insurance / BPO

Key Responsibilities

  • Manage daily call center operations and achieve sales and productivity targets.
  • Handle team performance, agent productivity, and call quality.
  • Manage dialer operations, campaign setup, lead allocation, and dialer reports.
  • Monitor KPIs such as conversion rate, connect rate, AHT, and call quality.
  • Ensure compliance with IRDAI guidelines and company policies.
  • Prepare MIS reports and coordinate with Training and Quality teams.

Requirements

  • Graduate in any discipline.
  • Experience in call center operations, preferably in life insurance.
  • Strong knowledge of life insurance products, telesales, and dialer management.
  • Good leadership, Excel, MIS reporting, and analytical skills.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

Skills Required

Call Center Life Insurance BPO Call Center Operations Sales Team Performance Call Quality MIS Telesales Excel MIS Reporting Voice process (calls)

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Job Type

Full Time

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