Job Purpose:
To support the regional outsourced delivery ecosystem by coordinating partner onboarding, tracking operational performance, and ensuring consistent service quality across parcel shop–based and partner-operated last-mile delivery models. Key Roles & Responsibilities:
Partner Onboarding & Enablement
Support identification, documentation, and onboarding of delivery partners.
Coordinate training, route familiarization, and system access for new partners.
Ensure timely activation of partners for live delivery operations.
Contract Administration
Support execution and maintenance of standardized delivery partner contracts.
Track contract documentation, renewals, and compliance requirements.
Ensure partners operate within approved commercial and operational terms.
Service Quality & Performance Tracking
Monitor daily and periodic partner performance against SLAs.
Track delivery failures, customer complaints, and service deviations.
Support corrective action plans for underperforming partners.
Operational Coordination
Coordinate with branch and regional operations teams on volume allocation and delivery planning.
Support peak season and surge volume readiness.
Assist in resolving day-to-day operational issues faced by delivery partners.
MIS & Reporting
Maintain accurate partner performance data and operational reports.
Provide inputs for regional and national performance reviews.
Qualifications & Experience:
Education
Essential: Graduate degree in Logistics, Operations, Supply Chain, or a related field.
Preferred: Diploma or Postgraduate qualification in Logistics or Operations.
Experience
5–7 years of experience in logistics operations, last-mile delivery coordination, or vendor/partner management roles.
Exposure to courier, express logistics, e-commerce delivery, or franchise-based delivery models preferred.
