Assistant Manager – IP/MPLS (Juniper) L2 (Pune)

About The Company

Required Competencies

• 8-10 years of experience in a Telecom/Internet Service provider ‘s IP/MPLS operations’ environment and/or NOC (Network Operations Centre).
• Experience in the field of IP networks O&M and Provisioning
• Good understanding of IP/MPLS L2/L3 VPNs, BGP, MPLS TE
• Excellent troubleshooting skills for L2 /L3 protocols is a must.
• Extensive hands-on experience on Cisco and Juniper devices & associated technologies
• Good experience on Mikrotik devices.
• Good understanding of Metro-E networks and Broadband networks.
• Understanding of Network Management Systems, willingness to learn and manage NMS servers for the network.
• Hands on experience on Wireless, SDWAN and optical networks will be an added advantage
  

Key Responsibilities

• IP/MPLS core network surveillance across Africa and Europe where SEACOM has presence in a 24x7 environment.
• IP/MPLS core network and customer services related trouble ticket handling,
• Handling customer related escalations from Level-1 team and reports generation as and when required.
• Root cause analysis of logged trouble tickets.
• Handling routine checks for the IP/MPLS network as per laid out SEACOM support processes, procedures and KPIs.
• The engineer is expected to solve complex problems that require substantial analysis and investigation related to network and system performance.
• Ability to work independently, evaluate customer requirements and recommend solutions.
• Work with cross-functional teams to define, propose, and deliver innovative solutions.
  

Education & Certification

• Graduate in either Telecommunication, /Computer-Science/ Electrical & Electronics Engineering or related fields
• CCNA and JNCIA certifications a must.
• MTCNA, CCNP and JNCIS certifications are also preferred but not a must.