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- 24 x 7 Shift Operations for Managed Security Services in supporting Anti-DDoS operations Expert in Troubleshooting DDOS platform related issues and customer integration issues.
- Manage customer escalation.
- Troubleshoot issues using defined process and standard methodologies and drive them to closure.
- Communicate with customers over phone, email, and web portal to ensure issues are handled to their satisfaction.
- Should understand and Identify network connectivity and routing architecture and propose solutions to optimize issues.
- Perform deep packet analysis to identify DDoS/Cyber-attack vector and apply mitigation strategy Support customer communications to coordinate security posture and DDoS attack response.
- Monitor and respond to all required operational support system events - Audit ongoing attack mitigation policies to identify tactical improvements.
- Tune equipment configurations to apply unique attack response strategies.
- Provide reporting improvements from the existing reports.
- Perform telemetry analysis to identify new DDoS/Cyber-attacks or platform issues.
- Interface with development teams to provide requirements that can be developed for integration with next gen portal interfaces.
- Handle tickets through the internal tool within committed SLAs.
- Working with Product, operations, and OEM on new feature.
- Interface with vendors to resolve internal and customer reported issues in a timely manner.
- Identify the capacity usage and propose capacity expansion strategies to gain performance to mitigate DDoS attacks and customer benefits.
- Planning client onboarding and off-boarding.
- Should have good knowledge and understanding of WAF (Akamai / F5 / Imperva are preferred).
Technical skills:
- Strong knowledge in TCP/IP, Subnetting, Networking / Routing (BGP), ACL, NetFlow, IPSEC / GRE tunnels,
- Good Knowledge in Cyber Security Landscape (including DDoS attack types, vulnerabilities, and preventive measures)
- 24*7 operations experience.
- Good understanding on Risk, threat and vulnerabilities and preventive measures.
- Candidates with Knowledge in web application vulnerabilities / attacks (OWASP), Regex, IPS Signatures, python scripting are preferable
- Candidate should have hands-on in either of the Anti-DDoS products such as Arbor / Radware / Akamai / Cloudflare / Imperva Incapsula / F5, etc.
- Good knowledge and understanding of WAF (Akamai / F5 / Imperva are preferred).
- Strong knowledge in Networking security and Firewall.
- Should have good communications skills (both verbal and written)
