Assistant Manager - CAT - SPARC

Key Responsibilities

1. Sales Performance Monitoring (SPARC)

• Track and analyze daily, weekly, and monthly sales performance across teams or channels.
• Maintain SPARC dashboards and ensure accuracy of activity-based reporting.
• Identify performance gaps and recommend corrective actions to management.
• Support field teams with insights to improve activity ratios, productivity, and conversion rates.

2. Customer Acquisition Support (CAT)

• Coordinate customer acquisition initiatives and support frontline teams in achieving targets.
• Ensure timely processing of customer applications, documentation, and quality checks.
• Collaborate with operations to resolve issues related to onboarding, compliance, or customer journeys.
• Assist in optimizing lead management and follow-up strategies.

3. Training & Coaching Support

• Work with SPARC/Training teams to conduct performance review sessions.
• Support sales managers and agents by providing data insights for coaching.
• Assist in onboarding new team members by familiarizing them with CAT/SPARC processes and tools.

4. Process & Compliance Management

• Ensure adherence to company policies, compliance guidelines, and quality standards.
• Support audits by maintaining accurate reports, activity logs, and process documentation.
• Implement best practices to improve workflow efficiency and reduce errors.

5. Collaboration & Stakeholder Management

• Liaise with Sales, Operations, Training, and Quality teams to drive alignment on acquisition targets.
• Support regional or branch managers by providing timely insights and action points.
• Participate in business reviews, performance discussions, and improvement projects.

Qualifications & Experience

• Bachelors degree in Business, Marketing, Finance, or related field.
• Experience with reporting tools (Excel, CRM, dashboards) preferred.
• Background in insurance, banking, telecom, or FMCG is an advantage.

Skills & Competencies

• Strong analytical and reporting skills.
• Good understanding of sales processes and customer acquisition workflows.
• Proficiency in MS Excel, CRM systems, and performance dashboards.
• Excellent communication and coordination abilities.
• Ability to work in fast-paced, target-driven environments.
• Attention to detail and strong follow-up mindset.