Assistant Collections Manager || Thane

We are actively hiring for AM Collections - Thane!!!

Job Title:

Location

Qualification

Salary:

Shifts

[6 days working with 1 week off]

Immediate Joiners Preferred

Key Roles & Responsibilities:

Team & Operations Management:

- Manage end-to-end collection operations - Pre-due, Early Bucket (0-90 DPD), Late Bucket (90+ DPD)

- Manage a team of Team Leaders and Collection Executives (Volume team)

- Drive daily/weekly/monthly collection targets, recovery rates and roll-forward rates

- Conduct daily huddles, performance reviews, and shift briefings

- Ensure 100% staffing, shrinkage & attrition control for volume hiring

Performance & Client Management:

- Track KPIs: Collection Efficiency, PTP Conversion, RPC, Right Party Connect, AHT, Quality Score

- Prepare and present MIS, Dashboards, and DRR (Daily Review Report) to Senior Management & Client

- Handle client calls, audits and ensure adherence to client SOPs

- Identify process gaps and drive continuous improvement initiatives

Compliance & Quality:

- Ensure 100% compliance with collection policies, DRA certification, and regulatory guidelines (RBI, FDCPA for US)

- Monitor call quality, ensure zero tolerance for misconduct, abusive language

- Drive refresher trainings on collection scripts, negotiation skills and compliance.

Desired Candidate Profile:

- 4+ years of experience in BPO Collections (International / Domestic)

- Minimum 1.5+ years' experience as AM / Sr. Team Lead handling 50+ FTE

- Strong knowledge of Dialer (Ameyo, Avaya, Five9), CRM and Collections Tools

- Excellent people management, client handling and negotiation skills

- Must have handled volume team & attrition management.

Interested candidates can connect with-

Simran (HR)- 9137514621

simran.rana1@teleperformancedibs.com