10.0 - 15.0 years

15 - 18 Lacs

navi mumbai

Work from Office

Location - Airoli This position is a team lead for the IT Asset Management and will overlook and ensure that the data of HAM and SAM are in line with the requirement . Direct Responsibilities Ensure compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals and Objectives Ensure that Number of formal client complaints / escalation are 0 per year Ensure 100% compliance to service management processes defined Ensure Zero NC identified on deliverable during process and transaction audits Ensure Timely response on mail/phone calls towards All queries/task of supervisor/end users. Time management (reporting on time, minimum breaks and closing all given task on timely basis) Ensure 100% Compliance to - Sharekhan Policy, Procedure and Practices. Ensure Zero breach/violation of information security, Harassment and Policy. Raise alerts immediately if any gaps is identified. Ensure Zero NC identified on deliverable during process and transaction audits. Achieve SLAs / KPIs as per the program goals and objectives - All green status Ensure proper hand over and updates are provided enabling effective service delivery. Ensure 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately. Asset Tracking-Track all the in-use and spare assets across PAN India and ensuring necessary stock is available at any point of time. Asset Allocation-Allocate the assets through appropriate request within the defined timeline. Update All files/Folders on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc. Experience interpreting license and contractual terms/conditions and analysing purchase records Licensing Knowledge on Major vendors (Microsoft, Oracle, IBM, Vmware etc) Knowledge and familiarity with discovery tools used across different platforms Knowledge of the hardware asset lifecycle and associated processes Technical & Behavioural Competencies Good communication, documentation, and customer service skills Scripting knowledge and automation experience are mandatory Experience of working with 3rd party service providers Proactive team player Able to communicate across with users Excellent oral, written and presentation communication skills Knowledge of the directive and regulations regarding the disposal of electrical equipment Working knowledge of SAM or HAM tool(s)

Posted 1 day ago

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