Telecaller Healthcare Wing Client Connector | Demo Setter | Lead Follow-Up Specialist You are Not Just a Caller. You are the First Step in Every Healthcare Transformation. This is not a scripted job. This is a communication role. You are the first voice that hospital administrators, clinic managers, and healthcare decision-makers hear from Arham. Your clarity, tone, and consistency determine whether a lead converts into a qualified demo or disappears from the funnel. You will handle warm leads from Malayalam-speaking regions and beyond, explain Arham’s healthcare display solutions, and book demo appointments for the Healthcare Wing. You’ll coordinate with the BDM, STL, and Intern to ensure smooth transitions from interest to field execution. What’s in it for You? You’ll master the art of B2B communication with hospital operations teams and clinic chains. You’ll directly influence demo volume and sales momentum for your pod. You’ll learn how to manage CRM, inbound WhatsApp leads, and structured follow-ups. You’ll build the foundation for future roles in Inside Sales, Client Success, or Outreach Strategy. You’ll be the voice behind Arham’s reputation in one of India’s most trust-sensitive sectors. Your Core Responsibilities: Zone 1: Lead Calling & Pitch Execution Call warm leads passed by the Research or Marketing teams Speak fluently in Malayalam with hospital directors, admin heads, or clinic owners Pitch Arham’s product offerings for healthcare spaces, tailored to the institution type Qualify interest and pain points — signage needs, wayfinding gaps, digital infra upgrades Book demo appointments and align with field team schedules Zone 2: WhatsApp & Inbound Lead Handling Handle incoming leads via WhatsApp, website, BTL campaigns, and referrals Share brochures, demo videos, and before-after visuals Move conversations forward toward demo booking, not casual interest Ensure inbound interest is captured and followed up without delay Zone 3: Demo Coordination & Transition Management Confirm demo timings with hospital leads and notify the pod Send polite reminders before every demo — WhatsApp and calls Alert the pod to any schedule changes or client-specific expectations Ensure the BDM or Executive is fully prepared with lead context before the visit Maintain lead warmth between scheduling and demo day Zone 4: CRM Updates & Lead Status Hygiene Update CRM daily: lead stage, decision-maker info, pain points, next steps Use healthcare-specific tags: clinic, multi-speciality, lab, signage need, AV upgrade Log voice notes or written summaries after every call Help keep the pod’s pipeline transparent and organized Flag poor-quality leads or mismatched profiles to STL for review Zone 5: Structured Follow-Up Discipline Execute lead warming sequences over 3-day, 7-day, and 14-day cycles Follow up with undecided leads — especially hospital chains with layered approvals Reconnect with paused or cold leads after a month to re-engage Keep communication respectful, clear, and proactive Share lead behavior insights with STL and BDM Zone 6: Communication Quality & Professionalism Maintain a confident and calm voice tone at all times Adjust pitch for hospital owners vs floor managers — know who you’re talking to Stay composed when leads are busy, delayed, or skeptical Never use generic scripts — adapt to sector tone and context Be the reason the client says, “They sound professional — let’s see a demo.” Zone 7: Collaboration with Pod & Outreach Teams Work closely with STL to allocate leads based on geography or intent Update the BDM on high-interest leads that need on-field attention Help the intern with CRM tagging and call note cleanup Raise any repeated objections or lead source issues to the Outreach team Stay active on Discord, WhatsApp, and Notion for team updates Zone 8: Ownership Mindset & Daily Rhythm Own your calling targets — don’t wait for reminders Solve minor follow-up or rescheduling issues independently Balance volume and quality — don’t over-pitch, don’t under-log Think long-term — your lead today is tomorrow’s 10L client Make your voice and notes dependable enough to run the entire top of the funnel Zone 9: Growth Pathway & Learning Focus Learn product impact in hospitals, clinics, labs, and diagnostics Improve your messaging by studying pitch decks and demo feedback Understand the full sales cycle — from call to closure to install Prepare yourself for roles in inside sales, field pre-sales, or regional coordination Share ideas to improve scripts, lead categorization, and objection handling Requirements Fluent in English and Kannada (mandatory); Malayalam, Tamil, Telugu or Hindi is a plus 0–2 years of experience in telesales, healthcare B2B outreach, or follow-up roles Strong listening and pitch adaptability skills Familiarity with WhatsApp Business, Google Sheets, and CRM tools (training provided) Must be Bangalore-based and available for in-office full-time work Traits We Value Calm and persuasive communicator — understands healthcare communication nuance Reliable with CRM and lead update hygiene Voice of consistency in a fast-moving funnel Respectful of institutional time, space, and language Ambitious — wants to grow beyond the phone into strategy or sales Compensation & Work Timings Salary: 18,000 – 20,000 per month Benefits: ESIC + PF after 3 months probation Workdays: Monday to Saturday (10:00 am to 6:00 pm). Job Site: On-Site