Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft Front End Development (FED) Angular
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate seamlessly. Your role will require you to utilize your exceptional communication skills to define client issues accurately and design effective resolutions based on your in-depth product knowledge. You will be dedicated to maintaining high-quality service and support, ensuring that client satisfaction remains a top priority throughout your interactions. Roles Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor team performance and provide constructive feedback to ensure continuous improvement.
Professional Technical Skills:
Must To Have Skills:

Proficiency in Microsoft Front End Development (FED) Angular.

Strong understanding of web development principles and best practices.

Experience with responsive design and cross-browser compatibility.

Familiarity with version control systems such as Git.

Ability to troubleshoot and resolve technical issues efficiently.
Additional Information:

The candidate should have minimum 5 years of experience in Microsoft Front End Development (FED) Angular.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education