Application Tech Support Practitioner

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Fortinet FortiGate Firewall

Good to have skills :Network Security Implementation, Network Security Operations, Palo Alto Networks FirewallsMinimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service by leveraging your exceptional communication skills to ensure that our world-class systems operate smoothly. Your role requires you to accurately identify client issues and design effective resolutions based on your extensive product knowledge, ensuring that client needs are met promptly and efficiently. Job :
Roles & ResponsibilitiesPrepare moderate to complex network designs/schematics to address specific customer network solution requirements for Fortinet firewalls and network security. Prepare work orders containing instructions to be used by technicians to configure network hardware and software of Fortinet firewall and palo alto firewall. Work with customer technical teams to provide solutions for customers internetworking communications requirements. Configure and troubleshoot Forti Manager, Fortinet, and Palo alto equipment in a complex environment. Remotely support new installs, upgrades and logical changes and policy changes with B2B IPsec tunnel configuration and well versed with L7 NG FW features and threat protections.Professional & Technical
Skills:

- Must Have

Skills:

Data center firewall setup , Fortinet firewall and Palo Alto Firewalls - Good To Have

Skills:

Forti Manager, Forti Firewall , Palo alto firewall and SSL VPN (Forti client).-
Educational Qualification:BE/B-Tech or MCA or MSc with Good Computer Science Background with good academic record of 65 and above Excellent knowledge and troubleshooting skills on Fortinet firewall and Palo Alto Firewalls and F5 Load balancer, F5 Load Balancers, IPSEC, SSL VPN and firewall hardware. Maintain and provide design of Fortinet/palo alto firewall including protocols and NGFW feature, security, and redundancy. Troubleshooting critical incidents and problem tickets. Identify potential failures and recommend solution. Update knowledge base with known errors/resolutions. Provide day to day operational support for the in-scope devices. Management Services and Advance level knowledge of Fault Management like Identify and Classify Fault, Investigate and Diagnose Fault and Provide Fault resolution. Should have very good experience of software patch management to manage deployment of patches on timely basis. Experience in managing Client Networks, Firewall configuration, Firewall Architecting and Excellent knowledge of Advanced security next generation feature and Network Protocols. Co-ordinate with client for Hardware BOM requirements, Hardware baselines standard & Core level debugging. Follow ITIL process with proving skills in working with Incident & Change management methodologies. Should be able to drive Network projects & work at the Data center level during deployment of Network firewall hardware. Experience with Wireshark or other services now tools desirable.Additional InformationCisco Security, Palo Alto and Fortinet firewall Should have supported Network deployments. Should have experience in performing Network transitions / transformations. Good understanding of procedures, application, and concepts within own subject area. Flexible to work in 24x7 environment.Qualification
15 years full time education