Application Support Lead-Mobile Banking Mandatory

Note: If you are Immediate or 15 days only apply

Role & responsibilities

Experience-6yrs-10yrs

• Mobile Application Support Engineer
• Mobile App Support Analyst
• L2/L3 Mobile Application Support Specialist

Role Overview

• Incident & Ticket Management:

  Troubleshoot, prioritize, and resolve incoming support tickets or crash reports from iOS and Android end-users.

• Monitoring & Diagnostics:

  Monitor real-time app performance, API error rates, crash analytics (e.g., Firebase Crashlytics, Sentry), and server-side logs.

• Bug Triage & Escalation:

  Reproduce reported bugs, gather device/OS/version logs, and escalate critical issues to Level 3 or core Mobile App Developers.

• Cross-Functional Collaboration:

  Work closely with backend, iOS, and Android developers to test hotfixes and verify releases.

• User & Client Communication:

  Provide clear technical explanations and workarounds to non-technical end-users or enterprise clients.

• Documentation:

  Maintain knowledge bases, troubleshooting runbooks, and FAQs for support teams and end-users.