Application Support and Maintenance

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: Application Support and Maintenance Position: Software Engineer Experience: 2-3 Years Category: Software Engineer Shift: 10am – 7pm Main location: Client Office, Chennai, Bangalore Position ID: J1026-2283 Employment Type: Full Time Education Qualification: Master's degree Position Description: We are seeking a highly motivated Application Support / Production Support Engineer to provide 24/5 support for critical Fund Valuation Services (FVS) applications within the Fund Administration domain. The role involves monitoring production environments, managing incidents, troubleshooting application issues, supporting change implementations, and ensuring operational stability and service continuity.

Your future duties and responsibilities

1.Provide 24/5 production support for critical Fund Valuation Services (FVS) applications and ensure uninterrupted business operations.
2.Monitor production environments, identify issues proactively, and escalate critical incidents as required. 3.Manage and resolve incidents, service requests, and production issues within agreed SLAs. Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. Execute and support change management activities following ITIL processes and organizational standards. 4.Troubleshoot application and database issues using Unix/Linux commands and SQL queries. Analyze application logs, system alerts, and monitoring tools to diagnose production problems. Coordinate with development, infrastructure, and business teams for issue resolution and service improvements. 5.Support application deployments, patch releases, and production validations. Maintain operational documentation, knowledge articles, and support procedures. Ensure platform stability, high availability, and service reliability across the Fund Administration value chain. 6.Participate in on-call support and major incident management activities when required. Monitor batch jobs, interfaces, and data processing activities to ensure successful completion. Adhere to ITIL best practices for Incident, Problem, Change, and Service Management. Contribute to continuous improvement initiatives to enhance application performance and operational efficiency.

Required qualifications to be successful in this role

Must Have skill
2-3 years of experience in Application Support / Production Support. Strong knowledge of Unix/Linux commands. Good understanding of SQL, Oracle, or PL/SQL. Experience with Incident Management, Change Management, and Problem Management. Familiarity with ITIL processes. Strong analytical, troubleshooting, and communication skills. Good to have Skill Exposure to Financial Services, Fund Administration, or Capital Markets is preferred

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.