Job Dimensions (role and responsibilities): Co-ordinate the overall end-to-end service delivery for clients as per agreed standards. Support Client Relationship Managers to manage renewal, retention, and growth of existing accounts as needed. Onsite claim support services include the following: Collection & scrutiny of reimbursement claim documents at client site Intimation to employees for any deficiency in reimbursement claim documentation. Be the first point of contact to employees for operational queries. Ensuring smooth cashless process for employees using TPA infrastructure Supporting employee with information and process for all planned hospitalizations Proactively ensure all claim metrics are within agreed parameters. Endorsement related support services include: Collection & dispatch of endorsements for data changes as required. Compilation of member data changes required to be sent to the insurer. Employee data reconciliation and maintain master data files. Benefits technology related support including all client on-boarding and maintenance activities. Other support including but not restricted to renewal register maintenance, income related entries, client file management as indicated from time to time. Key Performance Indicators: Candidate will support the client management teams in all transactional activities relating to services delivery for allocated clients. These would include support related to managing endorsements, on-site and off-site claim support processes for specific clients, benefit technology related client onboarding and management. There will however be no direct revenue accountability for this role Skills Effective communication and presentation skills Solid understanding of the benefits insurance market operations in India A mind-set clearly oriented towards client service, process oriented with a strong attention to detail and excellent data management abilities. Willingness to work at client site if required for specific clients. A team player and collaborative Ability to develop strong relationships at an operational level with clients and insurers. Experience - 3-8 Years Location - Bengaluru, Mumbai