Analyst I Business Process Transactions//RR-0473701

Job Description:

Life BPS OPS:
1 . Attrition replacement of Jai Kumar; EID: 11592134; End Date: 6/18/2026. 2. This position is to support the IVari PHS incoming volume and current workload distribution. The role involves managing documentation, reporting, and knowledge transfer processes. Resource will be working on Work type - LifeLoans" . 3. SLA Description: SLA Target - Tier 1 # - 95% (5 days), Tier 2 # - 98% (7 days) SLA Target: SLA Target - Tier 1 # - 95%, Tier 2 # - 98% SLA Actuals: July and Aug 100% Penalty Dollars: $4500 monthly.

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