American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our team is a dynamic group of professionals who are passionate about technology and innovation. We thrive in a collaborative, inclusive environment where every voice is valued. Together, we strive to deliver world-class solutions and outstanding service to our clients, ensuring their travel experiences are seamless and enjoyable. We’re seeking a DevOps Engineer to join our team and work on a dynamic suite of platforms that service enterprise products and platforms. We are looking for someone who can adapt to recent technologies, thrive in a dynamic environment, and deliver positive outcomes for the company and our clients. If you are as passionate about technology as we are, we want to hear from you! What You’ll Do On a Typical Day Work in a SCRUM team Design, develop and test new CI/CD or DevOps pipelines for application teams Performing administration and operations of overall Red Hat OpenShift solutions for customers, including development of solution designs, implementation plans and documentation Onboard applications to enterprise DevOps and container platforms Design and Develop IT automation & monitoring solutions for business applications. Assesses the provided automation architecture and or proof of concept and selects best methods for implementation of said architecture and creates appropriate automated tests to validate functionality. Evaluate and implement orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with the highest level of accuracy and reduced defects Analyze platform usage metrics to determine if platform needs expansion and plan proactively engineering tasks as needed. Analyze and resolve technical and application / platform problems Collaborate and work alongside fellow engineers, designers, and other partners to develop and maintain applications / platforms Participate in the evolution and maintenance of existing systems Propose new functional and/or technical product improvements Experiment with new and emerging technologies, tools and platforms. What We’re Looking For 5+ years of experience in DevOps and Container platform engineering Bachelor's or master's degree in computer science or STEM 3 or more years experience and good knowledge on Jenkins, GitHub Actions with demonstrated skills in creating CI/CD pipelines. 3 or more years experience with Docker containerization and clustering (Kubernetes, Docker, Helm, Open Shift, EKS experience). Knowledge on YML with ability to create Docker Files for different environments and resources. Administering source code (GitHub/GitLab, etc.) & artifact/packages/images management (Nexus/JFrog, etc.) tools. Having knowledge on security scanning & DevSecOps SAST, DAST, SCA tools (Snyk, Sonatype, GitLab, Mend & etc.) Hands-on experience in provisioning Infrastructure as Code (IaC). Experience with Linux, Automation, scripting (ansible, bash, groovy). Interest in learning and mastering new technologies. Passion for excellence in platform engineering, DevSecOps, and building enterprise platforms. Curiosity and passion for problem solving Proficient in English Inclusive, collaborative, and able to work seamlessly with a multicultural and international team Bonus if you have Experience in AWS Knowledge of accessibility (WCAG) Knowledge of the travel industry Technical Skills You’ll Develop Jenkins, GitHub, GitHub Actions, Nexus/JFrog, Sonarqube, Veracode Kubernetes, Red Hat Openshift, EKS, Docker, Podman Ansible, bash, groovy DevSecOps - Snyk, Sonatype, Wiz etc. Terraform, Cloud-formation, Chef, Puppet, Python New Relic, ELK (Elasticsearch, Logstash, Kibana), Amplitude Analytics Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do You must have a Strong passion for quality and software testing. With 2 to 5 years of experience in software quality engineering. A self-driven and independent thinker with excellent problem-solving and strong communication skills. Prior experience in working harmoniously with the cross-geography team will be an added advantage. You can design and implement complex technical solutions for test automation. Create and maintain Test Plans, test cases, and test standards/procedures to ensure sufficient test coverage. Run manual and automated testing activities: cross-browser, functional, and acceptance testing. Investigate, debug, and fix test-automation failures as they come. Maintain and evolve the test automation framework and existing test suites. Coordinate with developers, Product owners, and other team members to deliver high-quality products. Track and communicate task progress, status on regression testing, quality assurance, and testing reports. What We’re Looking For Proven expertise in test methodology. Experience with writing automated tests (Java and Selenium). Experience in UI and usability testing. Able to understand and translate functional requirements/specifications into working test plans and/or test cases with minimal guidance. Proficient in programming concepts and web technologies (Java and Scripting). Knowledge of SQL, and ability to read and understand data models and relational databases. Able to understand complex technical details and build test methodologies for it. Familiarity with Performance and Stress testing methodology. BA/BS degree in an Engineering discipline is preferred Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This position is responsible for supporting the planning and analytics for Commercial finance volume, results and forecasting . This individual will be highly technical with experience in complex financial modeling and working with large datasets. She or he will report directly into for Manager, FP&A based in India. What You’ll Do on a Typical Day: Preparation of weekly/monthly volume reports Variance analysis Communication of monthly financials and key variance drivers Supporting planning and forecasting process Developing and enhancing financial models working and maintain Power BI dashboards Interaction with other regional and functional finance teams on a regular basis during close and forecasting periods Managing business partner and customer expectations What We’re Looking For Strong modeling skills (advanced skills in Excel) Analytical and problem solving skills Strong emphasis on communication, organization, and interpersonal skills, as this is a fast paced, results oriented environment that is in constant daily interaction with various groups. Teamwork oriented, including the ability to support colleagues working in different time zones Must be able to manage projects independently Although preferred, previous work experience is not required. You must have a background in financial or business analysis Self-driven to manage multiple priorities, and work under pressure with tight deadlines Previous travel industry experience preferred but not required You have 2+ years in FP&A, specifically revenues & volume forecasting/analytics using complex data You graduated from a Master's degree in finance or equivalent Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do On a Typical Day Develop and maintain comprehensive Power BI dashboards and reports that provide clear, actionable business intelligence. Design, optimize, and manage SQL databases to ensure data integrity and efficient data retrieval. Collaborate closely with business stakeholders globally to understand reporting requirements and translate complex business needs into technical solutions. Perform advanced data analysis and create predictive models to support strategic decision-making. Conduct regular performance tuning and optimization of database queries and reporting processes. Implement data visualization techniques to communicate complex insights in an easily understandable format. What We’re Looking For Bachelor's degree in Computer Science, Statistics, Business Analytics, or related field. 2-4 years of experience in Business Intelligence and data analysis. Advanced proficiency in Power BI desktop, web plus other Microsoft Fabric applications are advantage. Strong SQL database management skills. Experience with data modeling and dimensional modeling. Excellent communication skills, both verbal and written. Advanced Excel and other modeling languages such as Python, R are highly regarded. Competencies Analytical thinking Problem-solving Attention to detail Stakeholder management Result driven Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! What You’ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Be Doing: Utilize AI techniques, including machine learning, deep learning, generative AI, and statistical modeling, to develop and implement mathematical models and algorithms for solving real-world problems such as ranking, chatbot, intent recognition, recommender systems, computer vision, NLQ etc. Apply strong coding skills, analytical abilities, and innovative thinking to quickly understand new domains and transform creative ideas into functional solutions. Employ statistical and data science methods to make data-driven decisions. Manipulate large data sets for business insights and drive actionable solutions. Utilize appropriate methods and approaches to develop practical solutions for the business. Structure work, frame issues, and produce analyses/ML models that answer complex business questions in a pragmatic approach. Communicate complex data science topics in a clean & simple way to multiple partners and senior leadership. Collaborate with a global team across different continents to achieve project goals. What We’re Looking For: 6+ years of experience with a bachelor’s degree or equivalent, or 3+ years with a master’s degree or equivalent. Proven ability to conceptualize business problems and solve them through data science solutions. Strong passion for solving problems and finding patterns and insights within structured and unstructured data. Industry experience in leveraging AI techniques on real-world large data sets. Understanding of the concepts and steps involved in working with real-world large data sets: from domain-specific problem understanding, data preparation, travel-related data processing, feature engineering, data structures for ML, data pipelining, modeling, and evaluation. Proven knowledge of AI techniques such as Bayesian methods, Clustering, Ensemble tree models, NLP, etc., with an excellent grasp of statistical concepts and methods. Basic understanding of LLMs, guardrails, and RAG. Strong knowledge of hands-on practice in Python. Familiarity with popular machine learning libraries and frameworks such as scikit-learn, Hugging Face, PyTorch and TensorFlow. Comfortable with pulling and manipulating data using SQL and PySpark. Good written and oral communication skills, including the ability to communicate across business areas and increase overall knowledge across the organization. Experience with feature stores, data science as an API service, and monitoring dashboards is a plus. Some infrastructure knowledge (AWS, Kubernetes) and cost-awareness is a plus. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do on a Typical Day:- Engaging/contracting with Healthcare Professionals, Healthcare Organizations and External Experts (High risk vendors) in line with Customer’s defined process and relevant policies. The scope is non-procurement managed contracting. The emphasis is on Customers core values of Transparency, Integrity and Patient focus. This role is fundamental to ensure compliance in the EE Engagement process and to respond to all critical associated requirements, payment and financial disclosure activities. What We're Looking For: Graduate with 5+ years of experience with Travel domain Industry Preferred Act as a single point of contact for the External Experts, Healthcare Professionals and Healthcare organization in order to perform the engagement process in respect of all applicable company standards, policies and procedures, external local and regional laws, rules and regulations, as well as pharmaceutical industry codes of practice (i.e. EFPIA) and/or local industry associations (CNOM/Mdeon). Draft contracts using legally approved templates and be the interface between Legal, Business and the EE/HCP/HCO for the complete finalization of the written agreement, in line with Customers global and local ethical and legal standards Support Business with budget estimates (direct & indirect spend) Estimate activity budget adding: fees for Experts, logistic costs (meeting venue rental, travel, accommodation, meals, ground transportation) Initiate the payment process for EEs/HCPs/HCOs post interactions and follow up until payment has been finalized Record Transfers of Values (TOVs) for Financial Disclosure purposes in the appropriate systems (global disclosure – US disclosure – EFPIA* (*European Federation of Pharmaceutical Industries and Associations) disclosure Monitoring and quality check of direct and indirect spent to support Finance team and ensure accuracy of reporting Maintain documentation compliance and retention specificities to required standards (audit preparedness) and assist the Business in the delivery of level 1 quality framework and support of QA audits Working in respect of processes/tools and harmonized practices with an enterprise approach considering implications across Customer organization for engagement practices. Participating in – and contributing to – network platforms aimed at process/practice harmonization and continuous improvement Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This role is responsible for configuration and scripting on Concur Compleat and Amadeus Smart Flows. The selected candidate will help to increase efficiency related to the agent workflow process, end-to-end automation, client services, and operational quality assurance. What You'll Do Receive, review, and process service requests from various internal and external departments Capture business requirements from all applicable key partners/stakeholders related to the implementation or improvement of any of our internal applications/systems/processes and translate them into a functional Statement of Work Analyze new and existing programming requests and provide expert support Write routines and business rules, test, debug, document, and deploy new and modified code to quality control applications Participate in code reviews for adherence to standards and specifications Supervise processes for encouraged performance and respond to errors and emergency problems Assume on-call responsibilities as required Proficient in project management across departments & systems, ensuring the timely delivery of requests and appropriate tracking of requirements as defined Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency Communicate regularly and effectively on the status of all current projects and handle partners’ expectations appropriately What We're Looking For 5 years of experience, with expert knowledge working and scripting on Concur Compleat and Amadeus Smart Flows Amadeus GDS knowledge Basic solid understanding of online travel booking tools. Strong teamwork and interpersonal skills including excellent verbal and written communication skills Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What Youll Do on a Typical Day:- Engaging/contracting with Healthcare Professionals, Healthcare Organizations and External Experts (High risk vendors) in line with Customer s defined process and relevant policies. The scope is non-procurement managed contracting. The emphasis is on Customers core values of Transparency, Integrity and Patient focus. This role is fundamental to ensure compliance in the EE Engagement process and to respond to all critical associated requirements, payment and financial disclosure activities. What Were Looking For: Graduate with 5+ years of experience with Travel domain Industry Preferred Act as a single point of contact for the External Experts, Healthcare Professionals and Healthcare organization in order to perform the engagement process in respect of all applicable company standards, policies and procedures, external local and regional laws, rules and regulations, as well as pharmaceutical industry codes of practice (i.e. EFPIA) and/or local industry associations (CNOM/Mdeon). Draft contracts using legally approved templates and be the interface between Legal, Business and the EE/HCP/HCO for the complete finalization of the written agreement, in line with Customers global and local ethical and legal standards Support Business with budget estimates (direct & indirect spend) Estimate activity budget adding: fees for Experts, logistic costs (meeting venue rental, travel, accommodation, meals, ground transportation) Initiate the payment process for EEs/HCPs/HCOs post interactions and follow up until payment has been finalized Record Transfers of Values (TOVs) for Financial Disclosure purposes in the appropriate systems (global disclosure - US disclosure - EFPIA* (*European Federation of Pharmaceutical Industries and Associations) disclosure Monitoring and quality check of direct and indirect spent to support Finance team and ensure accuracy of reporting Maintain documentation compliance and retention specificities to required standards (audit preparedness) and assist the Business in the delivery of level 1 quality framework and support of QA audits Working in respect of processes/tools and harmonized practices with an enterprise approach considering implications across Customer organization for engagement practices. Participating in - and contributing to - network platforms aimed at process/practice harmonization and continuous improvement Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Advise and arrange travel for corporate business customers (both individuals and groups) Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company s travel policy Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently Teamwork and openness to feedback

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do On a Typical Day Lead QA Automation and Load test team and their strategy Centre of Excellence for automation practices Help in hiring and onboarding of newcomers Contribute to the deployment of features Monitor the platform Proposing new ideas to enhance quality What We’re Looking For 8+ years of professional experience Understanding of QA methodologies, tools, and processes Real desire to master new technologies Proven experience as a QA Management Proven experience in Load testing and E2E automation Knowledge of Agile methodologies and regression testing Experience in software development is a plus Experience in the travel and expense industry is a plus English: fluent (multicultural and international team) Technical Skills You’ll Develop Jira, Squash AWS Oracle, Couchbase OpenSearch, Amplitude Analytics Cypress, Postman, Selenium, JMeter, Playwright GitHub, TeamCity, Docker Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The analyst will play a key role in overseeing and maintaining several Meetings & Events (M&E) data solutions and will also be the liaison to stakeholders for tactical systems troubleshooting, navigational assistance and support for ad hoc requests falling outside the client analysts’ purview. What You'll Do: Oversight of Meetings & Events global data platform, including data/systems ingestion processes, data cleansing, and auditing processes with a focus on ensuring data accuracy Ongoing maintenance of data set including quality control, reference table maintenance, and ability to collaborate cross-functionally as it relates to internal data sharing and education Troubleshooting and resolution of system issues in partnership with GBT technical SME’s Liaise with third party technology providers for the purpose of keeping abreast of functionality enhancements, bug fixes, etc. Identification and implementation of streamlining and automation opportunities for the purpose of enhancing data quality and speed to market Stakeholder Support Request- Available to support requests from internal stakeholders related to systems issues, navigational support and ad hoc data and analytics support Customer Satisfaction-Maintain and update Customer Satisfaction Survey database as needed to ensure timely and accurate capture and display of results. Implement new clients, acquire necessary data, build source data integrations. Manage data integrity from sources. Manage user questions, training, presenting to teams, updates to reference materials, etc. Quality Control Platform Management Implement new clients and update existing rules as needed Manage questions from users, develop and provide training materials Manage tool integrity to minimize false positives Project manage re-platforming from dev server to official tool Identify, build and maintain rules to keep client reporting clean Contribute to the design and build of dashboards and visualizations in support of business objectives Review existing data sets, dashboards and visualizations for the purpose of interpreting trends and creating position pieces on business performance and marketing requests What We're Looking for: Minimum 3 years of hands-on experience working with and innovating in an enterprise data environment Experience with visualization tools (i.e., Domo, Tableau, Power BI, SAP BI, etc.) Bachelor’s degree with technology focus or equivalent work experience Advanced to expert knowledge of Microsoft Office 365 suite of tools; Access and Excel are required Understanding of relational databases and demonstrated proficiency in query writing Ability to work mostly unsupervised. Proven communication and collaboration skills; willingness to take initiative to contribute beyond basic responsibilities. Experience troubleshooting and writing VBA code Proficient in database design; specifically, Microsoft Access tables, queries, reports, macros, and forms Client facing experience a plus ETL experience a plus Knowledge of the meetings and events industry is preferred, willingness to learn required Customer and service-oriented mindset Ability to multi-task and prioritize to handle numerous responsibilities with little direction Comfortable with an environment where priorities change frequently Ability to work in a fast-moving company and industry Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do on a Typical Day: Support the Agent Insights Business Managers with their core activities of driving change and support them with the additional day to day analytics Partner with different teams within the organization such as Traveler Care, Commercial, Product & Technology and Customer Experience teams Prioritization: With competing priorities, show ability to prioritize and execute appropriate sets of activities to achieve performance management excellence. Clear distinction between why a set of tasks must be prioritized over others through understanding of cause and effect. Creative Thinking: Ability to think creatively to identify and deliver new, innovative analytical projects from existing and existing and new data sources Continuous Improvement: Identify opportunities for process optimization, efficiency gains and automation leveraging data-driven insights and technology to drive continuous improvement. Instill and test and learn culture into existing business processes on order to improve overall business performance Long term solution oriented: You are confident to share your own ideas and challenge current ways of working, always with a long term solution in mind Proactivity: Holistic understanding of agent performance and ability to articulate performance hotspots and issues; Proactively, formulate coaching and performance improvement areas in a methodologically to key stakeholders in a concise and actionable manner. Knowledge: Become an expert; be curious and engage business stakeholders to learn about what drives Agent Performance. What We’re looking for: Proven experience in complex data analysis and business intelligence roles Advanced analytical skills with proficiency in data visualization and statistical analysis tools (e.g., Excel, Access, Alteryx, Power BI, Tableau) as well as robust attention to detail/quality; experience in storytelling from data and/or predictive analytics models Bring a Can Do Attitude that is flexible, creative, energetic and collaborative Excellent communication skills, with the ability to support Business Manager with the translation of complex data into actionable insights for non-technical stakeholders. Knowledge of relevant industry standards, regulations, and best practices in performance management and data analytic. You are a team player, but you are also able to work independently Speak English fluently Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel C onsultant , you ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT . What You ll Do Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day: Support the Agent Insights Business Managers with their core activities of driving change and support them with the additional day to day analytics Partner with different teams within the organization such as Traveler Care, Commercial, Product & Technology and Customer Experience teams Prioritization : With competing priorities, show ability to prioritize and execute appropriate sets of activities to achieve performance management excellence. Clear distinction between why a set of tasks must be prioritized over others through understanding of cause and effect. Creative Thinking : Ability to think creatively to identify and deliver new, innovative analytical projects from existing and existing and new data sources Continuous Improvement : Identify opportunities for process optimization, efficiency gains and automation leveraging data-driven insights and technology to drive continuous improvement. Instill and test and learn culture into existing business processes on order to improve overall business performance Long term solution oriented: You are confident to share your own ideas and challenge current ways of working, always with a long term solution in mind Proactivity : Holistic understanding of agent performance and ability to articulate performance hotspots and issues; Proactively, formulate coaching and performance improvement areas in a methodologically to key stakeholders in a concise and actionable manner. Knowledge : Become an expert; be curious and engage business stakeholders to learn about what drives Agent Performance. What We re looking for: Proven experience in complex data analysis and business intelligence roles Advanced analytical skills with proficiency in data visualization and statistical analysis tools (e.g., Excel, Access, Alteryx, Power BI, Tableau) as well as robust attention to detail/quality; experience in storytelling from data and/or predictive analytics models Bring a Can Do Attitude that is flexible, creative, energetic and collaborative Excellent communication skills , with the ability to support Business Manager with the translation of complex data into actionable insights for non-technical stakeholders. Knowledge of relevant industry standards, regulations, and best practices in performance management and data analytic. You are a team player , but you are also able to work independently Speak English fluently Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This role is responsible for supporting a client within the meetings and events team, with the delivery of business intelligence reporting of their meetings activity. The ideal candidate must have a combination of technical skills mixed with excellent communication skills to work consultatively with clients. They will design and create customized reports and dashboards that include best practices for data visualizations while also embodying creativity and accuracy; analyze data to identify issues, trends, opportunities and work directly with clients to make recommendations to support their business needs. What You’ll do on a Typical Day: Collaborate with account managers and clients in the design of custom Business Intelligence (BI) dashboards, metrics, reports, and implements the development Translate and document business requirements into detailed technical design and programming specifications used to develop, modify and test in an ongoing production environment Conduct ad-hoc analysis and research to identify key trends and insights that drive opportunities for cost savings, process improvements, and strategic decision-making that can support business decision needs Ability to effectively present information in one-on-one and small group situations to customers and other employees Adept at blending, normalizing, and analyzing multiple and extensive data sets to yield reportable and relevant results Shown ability to synthesize information and identify key trends, insights, and actionable recommendations to clients that can support business decision needs Stay up to date with industry trends, best practices, and emerging technologies in data analysis and business intelligence What We’re looking for: Minimum of 2-3 years of experience in a business intelligence or data analysis role, preferably within the travel, hospitality, or events industry Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Computer Science, or a related team Proficient working with enterprise data visualization tools (i.e., Domo, Tableau, Power BI, SAP BI, etc.) and advanced ETL or Excel skills Advanced to authoritative knowledge of Microsoft Office 365 suite of tools; Access and Excel are required Experience with SQL and database querying is a plus Good communication and presentation skills, with the ability to effectively convey technical information to non-technical audiences Solid attention to detail and commitment to data accuracy and quality Client facing experience a plus with customer service mindset Comfortable with an environment where priorities change frequently Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Show more Show less

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The Consulting Analyst will be an integral part of the Data Analytics team focused on supporting the data and analytical needs of the Travel Consulting Projects. The Consulting Analyst must have the ability to interpret data, create complex data analysis, produce client facing presentations, identify trends/gaps and create insightful recommendations for Client presentations. What Youll Do: Effectively support multi-work stream engagements, prioritize client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs. Work with stakeholders across GBT to understand complex business needs. Develop hypotheses and identify data to evaluate based on client needs. Review and validate data, analyze, develop options/alternatives and create insightful recommendations in context of total engagement. Compile various data sources with large amounts of data and have the ability to link data together to create reports/solutions. Work on RFP work. Includes interpretation of RFP, working on Data Models etc. Run reports, correct file errors, normalize data etc., Create scenario-based models. Present complex information and data in an uncomplicated, easy-to-understand way - "breaks it down" to suit the audience. Produce client reports work in an accurate and timely fashion. Effectively manage issues and risks that arise during the lifecycle of the project/engagement. What Were Looking For: Need go-getters who are energetic, curious and creative. Bachelor s degree or equivalent experience where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with Masters preferred. 4+ years of work experience required with 2+ years of business travel or consulting organization. Candidates with experience with Hotel strategy, sourcing and optimization role in travel industry preferred. Should have good analytical and project management skills with innovative attitude and ability to think conceptually. Proficiency in MS Office Suite, specifically Excel and Access. SQL knowledge will be a plus. Experience managing hotel programs through platforms such as Cvent (Lanyon) and data visualization solutions including Tableau is desired and preferred. Strong social skills, listening ability and written presentation skills. Highly client-focused with the ability to demonstrate attention to detail and focus on quality. Ability to deal with ambiguity and present/discuss work results in a compelling manner. Team player, Flexibility/ability to adapt in a dynamic environment. Excellent time management skills required - including ability to set priorities and work in a fast paced, multi-project environment. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We re looking for a data-driven Marketing Analyst to join our Audience Strategy team. This role sits at the intersection of marketing, data, and technology, playing a critical role in ensuring the right messages reach the right audiences at the right time through multiple channels including Salesforce Marketing Cloud, Market, and others. This role is ideal for someone who thrives on working with large datasets, has a strong grasp of audience segmentation and marketing execution, and enjoys translating insights into action. You ll play a critical part in how we shape our audience strategies across global campaigns. What You ll Do on a Typical Day: Develop and maintain audience segmentation strategies across first-party and third-party data sources Partner with marketing and campaign teams to define and refine audience definitions aligned to strategic goals Collaborate with CDP and martech platform owners to deploy audience segments to activation platforms (e.g., email, paid media, web personalization) Support the build, QA, and deployment of audiences in Salesforce Marketing Cloud (SFMC), working closely with campaign execution teams Perform exploratory data analysis (EDA) on customer, prospect, and intent data to uncover behavioral and demographic patterns Create audience dashboards and reporting that track size, engagement, and performance of target segments Ensure data quality, hygiene, and consistency across platforms used for segmentation and targeting Translate business objectives into data requirements and work cross-functionally to implement audience use cases Stay current on privacy regulations and ensure compliance in audience design and activation practices What We re looking for: 4-6 years of experience in a data, analytics, or marketing operations role (audience strategy experience preferred) Strong proficiency in SQL; experience with Python or R a plus Experience working with CDPs (e.g., Adobe RTCDP, Segment, Salesforce, BlueConic) or DMPs Experience with Salesforce Marketing Cloud (Email Studio, Contact Builder, and/or Automation Studio preferred) Familiarity with BI tools (e.g., Tableau, Power BI) and data warehouse environments (e.g., Snowflake, BigQuery) Understanding of digital marketing channels, campaign tracking, and lead lifecycle metrics Excellent communication skills; able to distill complex data into clear, actionable insights Experience working in cross-functional environments with marketers, analysts, and technical teams Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!