Aman Truck Lines. / VERTEX.

Role & responsibilities Preferred candidate profile We are seeking a reliable and detail-oriented Dispatch Representative to join our team. In this role, you will be responsible for coordinating and dispatching drivers, service personnel, or shipments, ensuring efficient operations and timely deliveries or services. You will serve as the main point of contact between our clients, drivers, and internal departments to facilitate smooth communication and scheduling. Schedule and dispatch drivers or service teams to appropriate locations according to customer requests, specifications, or needs. Monitor field operations and track the status of dispatched personnel or deliveries in real-time. Communicate effectively with drivers, technicians, and customers via phone, email, or dispatch software. Update dispatch logs and databases with accurate records of activities, incidents, and outcomes. Resolve issues related to delays, missed appointments, or route changes by coordinating alternatives quickly. Ensure compliance with company policies, safety standards, and DOT regulations (if applicable). Assist with administrative tasks such as creating reports, maintaining service records, and data entry.