Purpose of the job In line with Group strategies and Quality Standards, supervises all activities in the station in order to guarantee an excellent customer service, to ensure cost effectiveness of operations handling, sales development and to comply with safety and security requirements. Key Competencies While on duty, responsible for the overall performance of his/her station by assisting the station management to the agreed upon Group standards of safety and security, quality and customer satisfaction, ground handling punctuality, maximum use of aircraft capacity, cost per seat and EU/EASA regulations. 1. In compliance with the Group Quality and Safety Standards supervises all activities in the station in order to ensure on-time flight departure, safety, security and customer satisfaction. Core activities: Is responsible for the commercial preparation of the aircraft (overbookings, IRROPS, delays etc) Monitors efficiency of local set up and full compliance with the AFKL guidelines as set forth in the different manuals Supervises passenger and aircraft handling and will monitor compliance of subcontractors with mandatory procedures including ramp safety requirements. Adopts all necessary actions to treat all types of irregularities and liaises with the respective CCO/OCC Will initiate instantaneous corrective actions on commercial incidents with passengers to maintain the passenger satisfaction. Manages cabin crew logistics and informs them of irregularities, if applicable. Regularly executes quality controls to ensure compliance with EASA/EU regulations/ OPS1 requirements Monitors quality results, ensures station compliance with quality standards and will participate in the station quality action plans. Ensures implementation of the Local Emergency Plan to allow immediate and efficient treatment of any crisis situation. 2. In line with the local Human Resource policies and under the supervision of the local station management manages and coaches a group of agents (including 3rd parties) in order to enhance performance and to increase staff satisfaction. Core activities: Manages the station team* handling the flight when on duty Leads and coaches direct reports, actively supporting their development. Appraises staff in line with the Establishment HR policies and procedures for direct reports, if applicable, and will provide pertinent feedback, as applicable, for functional reports. Main Interfaces Passengers Station team as applicable the Deputy/Duty Station Managers, Customer Services Supervisors & Agents Colleagues in the Establishment/Area Outstation Area Manager/ Support managers / Regional Station Manager / Station Manager International Stations Management and support organizations (SPL.AL &/or DE. EI) General, Country/Commercial Manager; HR & Accounts Manager 3rd parties handling agents, catering, baggage delivery agents etc. Technical departments, Catering, Cargo, Crew divisions & Procurement Airline representatives in case of 3rd party handling Airport authorities / FRRO / DGCA / BCAS amongst others Job Requirements: Knowledge, Learned Disciplines, Experience Education/Knowledge Graduate (in any discipline) 4-5 years of experience in Airport Operations. Strong knowledge of all airport operations (passenger handling, baggage, weight and balance, crew handling, catering, safety and security regulations, ramp and flight operations). Working knowledge of reservations & ticketing (Altea RES), DCS (Altea DC / Ramp FM) and World Tracer. Team Management experience. Fluent in English. State language, French (and Dutch) an advantage. Competencies Technical/professional Knowledge Safety Awareness Decisiveness Customer / Quality Focus Teamwork Stress Tolerance Excellence Initiative Managing Performance If you have the required qualifications and experience and are excited about working for one of the leading European airlines, and you reside in Mumbai, Maharashtra and you are willing to re-locate to other metro cities if required in the future, please send us your resume at m ail.qsdelrecruitment@airfranceklm.com
Ingénieur Télécoms, domaine Voix et Centres d'Appels F/H
Role Overview: As an Ingnieur Tlcoms spcialis dans le domaine Voix et Centres d'Appels, your primary responsibility will be to design, implement, and maintain telecommunications systems focusing on voice services and call centers. You will be involved in the development and optimization of voice communication technologies to ensure seamless operations of call center functionalities. Key Responsibilities: - Develop and deploy voice communication solutions for call center operations - Monitor and maintain the performance of telecommunications systems related to voice services - Collaborate with cross-functional teams to integrate voice technologies into existing infrastructure - Troubleshoot and resolve technical issues related to voice services and call center operations - Stay updated on industry trends and best practices in voice communication technologies Qualifications Required: - Bachelor's degree in Telecommunications, Computer Science, or a related field - Proven experience in designing and implementing voice communication systems - Strong knowledge of telephony protocols and call center technologies - Proficiency in troubleshooting and resolving technical issues related to voice services - Excellent communication skills and ability to work effectively in a team environment Additional Details: Please note that this position may require occasional travel to client sites for on-site support and project implementations. Experience with VoIP technologies and certifications in relevant telecommunication systems will be considered a plus.,