AI Ops & Customer Success

As an AI Generalist at Scouto, you will be at the forefront of redefining recruitment by utilizing an autonomous AI recruiter. Scouto aims to revolutionize the hiring process with instant, effortless, and truly AI-powered solutions. If you are passionate about AI, automation, product development, and growth, Scouto is excited to have you on board. Your role at Scouto will involve wearing multiple hats as a founding member of the team. Your responsibilities will include: - Building and automating internal processes - Ensuring customer satisfaction - Providing valuable insights for product enhancement - Contributing to revenue generation Your primary focus areas will be: - Operations & Automation (40%): Identify and automate repetitive workflows within support, sales, and internal operations using AI APIs, Zapier/Make, LangChain, or light scripting. Take ownership of the tools required to maintain the smooth operation of Scouto. - Customer Success & Support (20%): Manage onboarding processes and support tickets, collaborate with engineering teams to resolve issues, and ensure customers derive maximum value from the product. - Product Feedback & Growth (20%): Translate user feedback into actionable product enhancements, develop rapid prototypes for solutions, and establish a feedback loop with the product development team. - Sales & Upsell (20%): Participate in product demonstrations, address technical inquiries, identify opportunities for upselling, and introduce automation to enhance the sales process. Qualities we are looking for in candidates: - Proficiency in AI technologies such as LLMs, prompt engineering, and no-code AI stacks - Sales and growth-oriented mindset with the ability to articulate value propositions and understand revenue drivers - Technical expertise in APIs, Zapier/Make, Retool, and familiarity with light scripting languages - Customer-centric approach with strong problem-solving skills - Entrepreneurial spirit with a proactive, self-directed attitude, and a passion for adapting to rapid changes - Bonus points for prior experience in SaaS, AI startups, customer success, sales engineering, or product operations Joining Scouto offers you: - Contribute to shaping the future of AI-driven recruitment as an integral part of the founding team - Collaborate closely with the founder and core team, gaining extensive visibility and a broad scope of responsibilities - Accelerate your career progression towards leadership roles in success, growth, or operations - Enjoy competitive compensation, flexible work arrangements, and the autonomy to define your role If you are excited about building, automating, and scaling at a rapid pace, Scouto looks forward to discussing how you can be a part of its innovative journey.,