Roles and ResponsibilitiesConduct commissioning, onboarding, validation, and data validation activities for new installations.Provide technical support through remote sessions, troubleshooting issues related to IoT devices and energy monitoring systems.Ensure timely resolution of customer complaints by analyzing root causes and implementing corrective actions.Perform regular maintenance tasks such as software updates, firmware upgrades, and hardware replacements.Manage and groom teamEnsure SLA timelinesSkill & Knowledge:Understanding of Networking and remote supportSome understanding of BMS / IoT / SCADAProficiency in MS Office ToolsSome understanding of HVACAt least 2 years experience of managing team

Role & responsibilities We are seeking a highly motivated and skilled professional in the Lead role for Tec Support team. In this role, you will be responsible for managing day to day operations, task allocation, day end closure of activities related to the team of 6 Tech Support engineers, that is growing. The tasks performed by Tech Support Engineers are:Remote Configuration/Commissioning IoT Gateway and EndpointsRemotely Onboard the gateway to cloud application through authentication mechanismRemotely Validate the data received from IOT endpoints on the gateway and cloud applicationConfigure and troubleshoot networking equipment (routers) and Follow up with filed installation teams and vendor to ensure timely completion of IOT gateway and site onboarding to cloud applicationContinuous Monitoring for equipment performance and energy saving using internally developed tools and reportsPlanned and unplanned Updates Software, firmware and schedulesYou will work closely with Tech Support Engineers, Field Project Team Leads and Application Development teams. Responsibitlies: Set processes for Tech team for Commissioning, Onboarding and Validation (COV). Details of COV activities are:End point and gateway configuration, functional testing, and integration of IoT devices with third-party systems (Energy Meters, HVACs)Onboarding the gateway / remote facility to cloud using authenticated tokenValidation of Energy Meter data: PF, Voltage, KWH Validation of HVAC Data: Set, Return Air and Zone Temp, ON/OFF, run hours Create floor plans and commissioning documentation Application of schedulesSet processes for other activities of Tech team:Configure and troubleshoot networking equipment (routers) and Continuous Monitoring for equipment performance and energy savingPlanned and unplanned Updates Software, firmware and schedulesPrepare summary report of COV activities Daily and monthly report of AgileWorks performance on pre-decided parameters of uptime, energy savings, alerts, etc Preferred candidate profile Technical Skills:Understanding of networking: TCP/IP, subnetting, DNS, DHCP, WiFi NetworkUnderstanding of Electrical parameters: Energy, Power, Power factor, Voltage and currentExperience in IoT or SCADA monitoringProficiency in Microsoft Excel, Outlook, PowerPoint, and WordSoft Skills:Excellent written and verbal communication skills in English.Strong problem-solving and analytical skills.Ability to work effectively in a team environmentAbility to lead and motivate teamPerks and benefits Competitive Salary commensurate with experience and skills. Health Insurance: You and your family.Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays.Professional Development: through training programs and mentorship.Dynamic Work Environment: Be part of a fast-growing and innovative company Impactful Work: Contribute to a sustainable future by helping businesses optimize their energy consumption.