Job Title: After Sales & Operations Manager / Assistant Manager
Location: Bhandup West, Mumbai, Maharashtra
Department: Operations
Industry: Material Handling Equipment (MHE) / Forklifts / Industrial Equipment
Experience: Minimum 4 Years
Employment Type: Full-Time
We are looking for an experienced After Sales & Operations Manager / Assistant Manager to manage service operations and customer support for material handling equipment across India. The ideal candidate will have strong experience in coordinating service engineers, managing customer requirements, monitoring service activities, and ensuring timely resolution of service issues while maintaining high customer satisfaction.
Key Responsibilities
- Coordinate and manage service engineers and field service activities across multiple locations.
- Manage Pan-India customer requirements and ensure timely resolution of service requests.
- Handle equipment breakdowns, preventive maintenance, AMC, warranty claims, and customer escalations.
- Plan and monitor service visits, engineer allocation, and service call closures.
- Coordinate with customers, service engineers, spare parts teams, and internal departments.
- Monitor service performance, pending complaints, turnaround time, and resolution status.
- Coordinate spare parts availability and technical support for service requirements.
- Maintain service records, equipment history, reports, and operational documentation.
- Identify recurring service issues and implement corrective and preventive actions.
- Support process improvements to enhance service efficiency and customer satisfaction.
Required Skills & Qualifications
- Minimum 4 years of experience in After Sales, Service Operations, or Operations Management.
- Strong experience in service engineer coordination and field service management.
- Proven ability to manage Pan-India customers and service operations.
- Good understanding of breakdown maintenance, preventive maintenance, AMC, warranty, and spare parts management.
- Excellent customer handling, communication, coordination, and escalation management skills.
- Strong problem-solving, follow-up, planning, and execution abilities.
- Proficiency in MS Excel and service reporting.
- Ability to manage multiple priorities and work in a fast-paced environment.
Preferred Qualifications
- Experience in the Material Handling Equipment (MHE), forklift, or industrial equipment industry.
- Knowledge of electric and diesel forklifts, warehouse equipment, or similar machinery.
- Experience in AMC, warranty, and spare parts operations.
- Familiarity with CRM, ERP, service management, or ticketing systems.
- Experience managing a Pan-India service network or third-party service partners.
- Basic technical knowledge of MHE equipment and troubleshooting.
Pay: ₹45,000.00 - ₹50,000.00 per month
Application Question(s):
- How many years of experience do you have in after-sales service or service operations?
- Have you worked with forklifts, reach trucks, pallet trucks, or other material handling equipment?
- Do you handle service engineers, breakdowns, and preventive maintenance?
- Do you manage spare parts inventory, procurement, or spare parts sales?
- Have you handled AMC contracts, warranty claims, and customer escalations?
- current location, current CTC, expected CTC, and notice period.
Work Location: Remote
