Client Service Specialist TRIAD SOFTWARE PVT LTD

0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As a part of this role, you will be responsible for working closely with insurance carriers to resolve escalated claims efficiently. You will play a crucial role in driving and influencing change to enhance automation processes. It will be your responsibility to share the results and successes achieved through root cause analysis with the business stakeholders. Your duties will also include reviewing client escalated issues and action items, conducting root-cause analysis, and utilizing this information to improve straight-through processing (STP) and enhance the overall client experience. You will be expected to build and maintain strong relationships with key stakeholders, including regional and global product heads, by keeping them informed of strategic client feedback that can impact the overall client experience and influence the development of the target operating model (TOM) and budgeting process. Additionally, you will be required to confirm daily via the FICC Real Time Matching system, handle repricing and pair-off resolution, investigate and resolve cash/stock record breaks, and confirm affiliate trades and fails with Broker/Dealer. This is a full-time, permanent position suitable for entry-level candidates. The work location for this role is in-person. Benefits include Provident Fund. ,

Posted 1 week ago

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