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Advisor Contact Centre

0 - 1 years

3 - 4 Lacs

Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Outbound Telecom Customer Service outbound campaigns Contact Centre Domestic Call Centre

Work Mode

Work from Office

Job Type

Full Time

Job Description

Document verification desk 1. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10. Manage outbound campaigns as per business requirement 11. Increase, develop and retain customer base through relationship building and service 12. Follow all contact center policies, procedures, code of conduct and legislative requirements Age -25years maximum

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Jio
Jio
www.jio.com

Telecommunications

Mumbai

35,000+ Employees

308 Jobs

    Key People

  • Mukesh Ambani

    Chairman and Managing Director

  • Mathew Oommen

    President

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