Admissions Counsellor / Telecaller
Cook and Bake Academy | New Delhi | Full-time, On-site
About the Role
Cook and Bake Academy is looking for an experienced Admissions Counsellor / Telecaller with excellent communication skills, strong office management abilities, and practical knowledge of Microsoft Office and social media.
You will counsel prospective students and parents, manage admission enquiries, follow up with leads, support enrolments, and coordinate daily administrative activities.
Graduation, strong spoken English and Hindi, and a minimum of 4 years of relevant education-sector experience are mandatory. This vacancy is for experienced candidates only; freshers are not eligible.
Mandatory Qualifications and Skills
- Graduation: A completed bachelor’s degree from a recognised university.
- Relevant experience: At least 4 years of experience in admissions counselling and telecalling at an academy, college, educational institute, or training institute. Candidates with 5 or more years of relevant experience are welcome.
- Excellent communication: Confident, clear, and professional spoken English and Hindi, with the ability to communicate naturally in Hinglish. Must be able to conduct a complete student-counselling conversation independently in English.
- Written communication: Ability to write clear, professional emails, WhatsApp messages, and responses to student enquiries.
- Admissions expertise: Proven ability to counsel students and parents, explain course options and fees, address concerns, follow up consistently, and convert qualified enquiries into enrolments.
- Office management: Strong organisational skills to manage appointments, student records, documentation, daily administrative tasks, and staff coordination.
- Microsoft Office: Good working proficiency in MS Word, Excel, PowerPoint, and Outlook. Must be able to prepare documents, maintain admission trackers, update spreadsheets, and create reports and presentations independently.
- Social media: Practical knowledge of Instagram, Facebook, LinkedIn, and WhatsApp Business, including publishing posts, handling messages and comments, and tracking course enquiries.
- Professional conduct: Strong listening skills, a confident telephone manner, attention to detail, and reliable follow-through.
Key Responsibilities
Admissions Counselling and Telecalling
- Handle incoming course enquiries and make outbound calls to prospective students.
- Understand students’ interests, learning needs, and career goals before recommending suitable culinary and baking courses.
- Clearly explain course content, eligibility, duration, schedules, fees, and admission procedures.
- Counsel students and parents professionally over the phone and in person.
- Address questions and objections accurately, without making misleading promises.
- Maintain structured follow-ups through calls, WhatsApp, and email.
- Schedule academy visits and counselling appointments.
- Guide applicants through registration, documentation, and fee-payment procedures.
- Take ownership of assigned leads and work towards agreed admission and follow-up targets.
Office Administration and Reporting
- Maintain accurate records of enquiries, calls, appointments, applications, and admissions in the CRM or designated spreadsheets.
- Organise student documents and maintain confidentiality.
- Prepare daily and weekly reports on follow-ups, pending enquiries, visits, and enrolments.
- Coordinate with academic and management teams regarding batches, schedules, and student requirements.
- Support the smooth running of the academy’s front office and daily administrative activities.
Social Media and Digital Enquiries
- Respond promptly and professionally to course enquiries received through social media and WhatsApp Business.
- Publish approved posts, course announcements, and academy updates.
- Coordinate with the marketing team on content and admission campaigns.
- Record social media leads and follow up through the admissions process.
Who Should Apply
Please apply only if you:
- Are a graduate.
- Have at least 4 years of directly relevant admissions counselling and telecalling experience in the education sector.
- Can confidently counsel students and parents in English and Hindi.
- Can independently handle routine office administration and Microsoft Office tasks.
- Have practical experience managing social media posts and enquiries.
- Are available for full-time, on-site work in New Delhi.
General telecalling or sales experience outside the education sector alone does not meet the experience requirement for this role.
Application and Selection
Submit an updated CV clearly mentioning your qualifications, previous institutes, employment dates, and relevant responsibilities.
Shortlisted candidates should be prepared for an English and Hindi communication assessment, a practical student-counselling scenario, and a demonstration of basic Microsoft Office and administrative skills.
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
