Administrator - L3

Job Description

Role Purpose JD Primary Skill :: Intune MDM: - Onboard & offboard iOS devices in JAMF, assign the MDM profiles to users. - Evaluate current policies & maintain the policies throughout the engagement. - Handle incidents related to BYOD, iOS. - Co-Ordinate with build engineers for testing policies, applications etc. - Manage MDM & MAM policies using Intune. - Onboard / offboard vendors on JAMF Secondary Skill : Application packaging - Create Application packages using InstallShield, Orca, MSIX, AppV, Power shell Script - Manage Windows Devices using Intune by creating autopilot profiles, Intune policies, automation scripts using PowerShell. - Manage iOS devices using Intune & JAMF Pro. - Manage Android devices using Intune MDM. - Software distribution using Intune & SCCM with excellent troubleshooting skills. - Co-Ordinate with client for EUC activities. - Lead the Team & Extend the technical support in EUC. - Manage devices using SCCM. - Evaluate existing set up and suggest new improvements around EUC area. - Automate Intune Reporting using Power BI & APIs. - Handle incidents related to EUC. - Co-Ordinate with build engineers for any build issues. Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience: 3-5 Years.