Active Directory

Job Description

This role is focused on operational support for multiple Identity and Access services. Daily operations support includes system checks, maintenance, end-user support, and problem resolution. Daily operations support requires interactions with Subject Matter Experts, as well as end-users at a variety of levels within the client organization. Sr. Consultants are expected to go above and beyond standard processes to diagnose and troubleshoot issues, provide solutions, and contribute process improvements when possible. This team supports global sites and services making excellent written and verbal communication skills of utmost importance. Services covered include: Remote Access Services, Identity and Access Management, Active Directory, and Privileged Access. Microsoft Identity Manager 2016 CyberArk Hitachi ID Password Manager SailPoint IIQ Azure Active Directory Connect Active Directory F5 Big-IP Support incidents and requests are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting steps completed, resolution, and resolution classification is a critical and a core part of this role. Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected. Good communication skills, both written and verbal Strong documentation skills, both technical and for end-users Ability to operate well in a team environment 2+ years of Identity Management experience 2+ years of Active Directory experience Ability to operate in regulated business environment (where compliance to government regulations is critically important) Proven ability to multi-task efficiently Proven ability to effectively troubleshoot technology issues, provide solutions, and share that solution in a repeatable manner Fluent in English Salesforce Developer Jobs Support business requirements and deal with all the CRM needs of the client Provide customized solutions using the Salesforce platform Take care of requirement gatherings, produce functional analysis and facilitate customer workshops, etc. Experience building Salesforce applications as in APEX, VisualForce, SOQL, SOSL Hands-on experience in LWC To communicate with different project managers, clients, and technicians and ensure efficient participation in all the different phases of development from testing to maintenance. To troubleshoot any bugs or attacks in the system Create various timelines and development goals. Responsible for updating and making changes to already existing applications or making new ones according to client needs. Show more Show less