Company Name: KMK VenturesShift Timing: US ShiftLocation: NoidaKey Responsibilities
- Provide Tier 1 accounting and product support to CPA firms using QuickBooks Online (QBO) through a Voice process.
- Handle inbound customer calls, spending approximately 7-7.5 hours assisting customers with accounting and QBO-related issues.
- Resolve customer queries related to bookkeeping, accounting workflows, and QuickBooks Online product functionality.
- Troubleshoot accounting and product-related issues, ensuring accurate and timely resolutions.
- Guide customers on QBO features, navigation, and best practices to improve their overall experience.
- Analyze accounting data to identify discrepancies and provide appropriate solutions.
- Deliver an exceptional customer experience through professional, empathetic, and effective communication.
- Document customer interactions accurately and escalate complex accounting or technical issues to the appropriate teams when required.
- Meet quality, productivity, and customer satisfaction standards while ensuring timely issue resolution.
Eligibility Criteria
- Minimum 1 year of accounting experience (US, Canada, Australia, India, Gulf, or any other country's accounting).
- Excellent verbal and written English communication skills.
- Strong understanding of accounting principles and bookkeeping.
- Experience with QuickBooks Online (QBO) is preferred.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Comfortable working in permanent night shift.
Pay: ₹50,000.00 - ₹90,000.00 per month
Benefits:
- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
