Account Manager US Healthcare Staffing

Job Title: Account Manager Healthcare (US Staffing)

Job Summary

We are looking for a dynamic and result-oriented Account Manager – Healthcare to manage client relationships, coordinate healthcare staffing requirements, and drive business growth across the United States. The candidate will be responsible for managing existing client accounts, understanding staffing needs, coordinating with recruitment and credentialing teams, ensuring timely fulfillment of requirements, and maintaining high levels of client satisfaction.

The ideal candidate should have experience in US healthcare staffing, client relationship management, account management, and healthcare recruitment coordination.

Roles and Responsibilities

• Manage and maintain strong relationships with US healthcare clients, hospitals, healthcare facilities, nursing homes, and staffing partners.
• Serve as the primary point of contact for assigned client accounts and address client requirements, concerns, and escalations.
• Understand client staffing needs and communicate job requirements, qualifications, shift preferences, pay rates, and assignment details to recruitment teams.
• Coordinate with healthcare recruiters to ensure timely submission of qualified candidates for open positions.
• Manage end-to-end account coordination, from receiving client requirements to candidate submission, interview scheduling, selection, onboarding, and assignment follow-up.
• Monitor recruitment delivery performance and ensure staffing requirements are fulfilled within agreed timelines.
• Coordinate with credentialing and compliance teams to track licenses, certifications, background checks, and other required candidate documentation.
• Follow up with clients regarding candidate submissions, interview feedback, selection decisions, and new staffing requirements.
• Build and maintain long-term client relationships to improve account retention, satisfaction, and repeat business.
• Identify opportunities to expand existing accounts by understanding client workforce needs and offering suitable staffing solutions.
• Coordinate with internal operations, recruitment, credentialing, payroll, and compliance teams to resolve client-related issues.
• Negotiate bill rates, pay rates, contract terms, and service expectations within approved company guidelines.
• Monitor account performance, revenue contribution, fulfillment rates, and client satisfaction metrics.
• Maintain accurate records of client requirements, candidate submissions, account activities, and business updates in the CRM or ATS.
• Prepare regular account performance reports, client updates, and business review presentations for management.
• Handle escalations related to staffing shortages, candidate dropouts, assignment changes, credentialing delays, and client service concerns.
• Support contract renewals, account expansion, and client retention initiatives.
• Stay updated on US healthcare staffing trends, workforce demands, and client hiring requirements.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, Marketing, or a related field.
• Experience in US healthcare staffing, account management, client relationship management, or healthcare recruitment coordination.
• Strong understanding of US healthcare staffing processes and clinical job requirements.
• Knowledge of healthcare roles, including Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Certified Nursing Assistants (CNAs), and allied health professionals.
• Excellent communication, negotiation, presentation, and relationship management skills.
• Ability to coordinate effectively with recruitment, credentialing, operations, and client teams.
• Strong problem-solving, follow-up, and escalation-management skills.
• Familiarity with CRM platforms, ATS systems, Microsoft Excel, and account reporting tools.
• Ability to manage multiple client accounts and staffing requirements simultaneously.
• Strong customer service orientation and a focus on account growth and client satisfaction.

Preferred Experience

• 3–7 years of experience in US healthcare staffing or healthcare account management.
• Prior experience managing US hospitals, healthcare facilities, nursing homes, or healthcare staffing agency accounts.
• Experience coordinating travel nursing, per diem, contract, and permanent healthcare staffing requirements.
• Understanding of client contracts, bill rates, pay rates, service-level agreements, and staffing margins.
• Experience in account retention, client expansion, and revenue growth.

Key Performance Indicators (KPIs)

• Client satisfaction and account retention.
• Number of staffing requirements received and fulfilled.
• Requirement fulfillment rate and time-to-fill.
• Candidate submission-to-interview and interview-to-placement conversion rates.
• Revenue generated and account growth.
• Contract renewals and repeat business.
• Timely resolution of client escalations.
• Credentialing coordination and onboarding completion.
• Achievement of account-level business targets.
• Accuracy and timeliness of account reports and client updates.

Job Details

• Employment Type:

  Full-Time, Permanent

• Department:

  Account Management / Client Relations

• Role:

  Account Manager – Healthcare

• Industry:

  US Healthcare Staffing / Recruitment

• Experience:

  3–7 Years

• Work Location:

  Noida (if applicable)

• Shift:

  US Shift / Night Shift

• Client Base:

  US Hospitals, Healthcare Facilities, Nursing Homes, and Staffing Partners