Account Manager

Why work for Smiley Monroe:

We’re the world’s biggest producer of ‘endless’ conveyor belts, with locations in Northern Ireland, Great Britain, India, and the USA. We are trusted by manufacturers of materials processing equipment in sectors spanning quarrying, construction & demolition, recycling & waste management, washing systems, and road construction.

Our industry is dynamic and fast-paced. We work hard but like to have fun too. Continuous improvement is at the core of our culture, and our values are unique: we’re passionate about having a safe place to work, we’re determined to succeed, and we believe in being close to our customers and solving their problems.

About the role:

The Account Manager is responsible for retaining and growing a portfolio of existing customers. Acting as the main point of contact, they build strong relationships, understand customer needs and coordinate with internal teams to deliver a consistent customer experience while identifying opportunities for long-term account growth.

What you'll be doing:

• Customer Relationship Management: Serve as the main point of contact for a portfolio of existing customers, fostering strong, lasting relationships.
• Account Growth & Development: Identify and develop opportunities within existing accounts to expand product usage, increase order value, and support long-term growth.
• Costing & Pricing Management: Take ownership of parts costing and the review, revision and ongoing maintenance of customer price sheets, ensuring pricing remains accurate, current and aligned with agreed margin and approval requirements.
• Customer Experience Ownership: Take ownership of the end-to-end customer journey, ensuring a consistent, high-quality experience across all touchpoints.
• Account Planning: Develop a clear understanding of each customer’s business, proactively identifying future needs, risks, and growth opportunities.
• Technical Expertise: Build strong product knowledge to confidently discuss specifications and recommend tailored solutions to meet customer requirements.
• Customer Advocacy: Represent the voice of the customer internally, advocating for their needs and ensuring their expectations are met.
• Onboarding: Work closely with the business development team to manage the onboarding process for new customers, ensuring a seamless and positive experience.
• Order and Delivery Coordination: Oversee the smooth generation of quotations, processing of orders, deliveries, and follow-ups to ensure customers receive products on time and as promised.
• Reporting and Feedback: Regularly report on account performance, trend analysis, forecast analysis, and customer feedback.
• Continuous Improvement: Identify opportunities to enhance customer satisfaction and loyalty by improving processes and communication.

About you:

• Relevant Experience: 1–3 years’ experience in an account management, customer service, or commercial role, ideally within a manufacturing or industrial environment.
• Customer Relationship & Communication Skills: Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with customers and internal stakeholders.
• Problem Solving & Ownership: Proven ability to identify issues, take ownership, and deliver timely, practical solutions in a customer-focused environment.
• Attention to Detail: High level of accuracy and attention to detail, particularly when managing quotations, orders, and customer data.
• Proactive & Collaborative Approach: Self-motivated, organised, and able to work collaboratively across teams to deliver a high-quality customer experience.
• Commercial Awareness: An understanding of how customer relationships contribute to business growth, with the ability to identify opportunities within accounts.
• IT & Systems Skills: Competent in Microsoft Office applications, including Excel, Outlook, and Word.

It would be great if you have:

• Technical Background: Educated to degree level in Engineering or related technical discipline.
• Systems Experience: Experience using CRM and ERP software to manage customer accounts, orders or related activities.

What you will get in return:

• Competitive Pay
  
• Discretionary Bonus based on Company Performance
• Recruitment Referral Bonus
• Long Service Awards
  
• Learning & Development Opportunities

WE ARE AN EQUAL OPPORTUNTIES EMPLOYER AND WE WELCOME APPLICATIONS FROM ALL SUITABLY QUALIFIED PERSONS