Accenture -BPO- international voice process-(UK process)

Job Description – Customer Service Representative (International Voice)

Company: Accenture
Location: Mumbai Maharashtra
Work Mode: Work From Office (WFO)
CTC: Up to ₹6.5 LPA
Interview Mode: Virtual Interviews

Job Overview

Accenture is hiring Customer Service Representatives for its International Voice process. We are looking for graduates with at least 1 year of international voice process experience and strong communication skills.

Key Responsibilities

• Handle customer queries and provide effective resolutions over international voice calls.
• Deliver excellent customer service while maintaining quality standards.
• Understand customer concerns and provide accurate information.
• Maintain professionalism and follow company policies and procedures.
• Meet performance targets related to quality, productivity, and customer satisfaction.

Eligibility Criteria

• Education: Graduate in any stream.
• Experience: Minimum 1 year of international voice process experience (mandatory).
• Excellent verbal communication skills.
• Customer-focused approach with strong problem-solving abilities.
• Flexibility to work in rotational shifts, as per business requirements.
• Willingness to work from the Mumbai office.

Compensation & Interview Process

• CTC: Up to ₹6.5 LPA, depending on experience and interview performance.
• Interview Mode: Virtual.

Interested candidates can apply now!

Pay: ₹300,000.00 - ₹650,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Experience:

• International voice process: 1 year (Required)

Work Location: In person