Shift: Night shift (5.30 PM to 2.30 AM) Work model: 5 days work from office Responsibilities Primary responsibility of brainstorming and facilitating mitigation recommendations to reduce or eliminate error occurrences identified via regular operational risk assessment activities. Ensures viable recommendations are installed and communicated to necessary business partners and clients. Analyzes effectiveness of programs and adapts as necessary. Creates scoring process to measure risk mitigation performance. Evaluates new processes to proactively identify risks and makes recommendations to mitigate risk. Proactively drives risk mitigation and ensures compliance with company and industry standards. Leads project teams to identify ways to reduce or eliminate risk; works with internal and external partners to implement system and procedural mitigation initiatives. Develops and distributes reporting and analysis of identified risks, mitigation and prevention recommendations, and decisions. Primary responsibility of creating comprehensive BCP strategies and plans that are effective, consumable, and ready for execution by various leads. Understands BCM, ownership, and provides expertise to BUs to identify and resolve gaps in resiliency. Participates in live events and in post-event retrospectives to identify opportunities for improvement. Requirements: Bachelor's Degree in Business Continuity, Crisis & Emergency Management, or related field - Required Master's Degree - Preferred 3 to 6 years of experience in Business operations: business continuity, crisis management, business analysis, product management, or related. 3 to 6 years of experience in Experience with risk assessment methodology or project management. 5 years of experience in Related field. CFCP or CBCP - Preferred Show more Show less
Description: Manages Global Services tea ms, including audit, data entry, reception, general administrative, project, and other Centralized Global Services teams whose duties range from general administrative assistance to providing support on client related activities. Actively participates in the creation and execution of Global Services operations and strategies to support innovation, continuous improvement and future growth of the company. Serve as a subject matter expert and key business partner to internal clients and key stakeholders on all Global Services related matters and creates operational efficiencies in providing Global Services support across all areas of responsibility. Requirements: Bachelor's Degree – Preferred 8+ years of experience in operations in customer support background. 3+ years of experience in a supervisory role or equivalent combination of education and experience. Should have handled a minimum of 20+ HC. Should have experience working in any financial services as a team lead. Excellent verbal and written communication. Candidate should be willing to work in night shifts. Note: We are not considering IT and PMO profiles at this point. Show more Show less
Responsibilities: Works on projects of limited scope where analysis of situations or data has been completed in advance of assignment. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive inter/external working relationships. Manages projects through the application of standardized/foundational project management concepts that include leading and coordinating groups/resources, organizing and tracking tasks, identifying & reporting on risks or obstacles, engaging stakeholders, creating and monitoring deliverables. Maintains project documentation, including charter, plan, scope statement, communication plan and deployment timeline. Gathers data and organizes for presentation/communication to decision-makers. Maintain awareness of potential/known risks or obstacles and reporting for collaboration to assure response or contingency planning put in place. Responsible for tracking and reporting on key metrics (i.e. deliverables, financials, duration, benefits) and communicating findings to stakeholders and leadership. Project team management. Leads foundational project types with a minimal cross-functional dependency. Requirements: Bachelor's Degree - Preferred 5+ years of experience in Project Management. Should have experience in L&D/e-learning/HR. Should have experience working in tools like Jira/Confluence. PMP - Preferred Show more Show less
Overview: Accountable for managing high potential leadership activities and programs. Manages a team that creates, delivers performance and leadership support tools and activities to increase and strengthen the leadership pipeline. Responsibilities: Manages, develops, and directs staff involved in the execution of high potential development activities to increase leadership pipeline effectiveness. Manages the Executive and Senior Management developmental programs to ensure acceleration of employees that have been identified with Executive potential to prepare them for advancement. Accountable for the creation, execution, and measurement of Individual Development Plans for identified high potential management employees across all business units. Manages talent calibration activities, bench planning, talent review format, and communication plan for senior managers across business units in preparation for enterprise-wide talent reviews. Conducts needs assessments and provides analysis on leadership needs across all business units to identify enterprise-wide competency gaps and execute activities to close those gaps. Provides input on the talent management system to ensure successful integration with other HR/OD systems and recommends upgrades based on organizational requirements. Partners with Human Resources Business Partners (HRBP) to identify and create leadership career ladders for all business units to facilitate functional or cross-functional people moves. Facilitates organizational effectiveness activities based on diagnosis criterion that improve business performance and processes, organizational systems, and leadership across business units. Accountable to deliver metrics that evaluate the effectiveness of leadership development activities. Develops short and long-term action plans to meet the business leadership requirements. Development and monitoring of department expense budgets Qualification : Bachelor's Degree - Required 12+ years of experience in Leadership or organizational development or management training. 7 years of experience in Management. Strong experience in leadership training.
Mode: Work from Office(5 days) Location: Bengaluru Shift: Rotational Experience : 3 to 6 years Requirements: Bachelor's degree in accounting, Finance, Business, or a related field . 3+ years of experience handling complex U.S. payroll adjustments , reissues, voids and manual calculations of related taxes. Strong experience in US manual tax calculations . Experience in tax reconciliation, ensuring accuracy in U.S. payroll tax reporting and compliance. Experience with payroll systems and tax calculation processes. Exceptional attention to detail and analytical skills. Strong problem-solving abilities with a proactive approach to resolving discrepancies. Strong knowledge of U.S. federal, state, and local payroll tax laws and regulations. Proficiency in Microsoft Excel and other financial analysis tools. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and organizational skills. Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus.
Mode: Work from Office(5 days) Location: Bengaluru Shift: Rotational Experience: 3 to 6 years Requirements: Bachelor's degree in accounting, Finance, Business, or a related field . Strong experience in US manual tax calculations. Exceptional attention to detail and analytical skills. Strong problem-solving abilities with a proactive approach to resolving discrepancies. Proficiency in Microsoft Excel and other financial analysis tools. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and organizational skills. ,
You will be responsible for managing Global Services teams, overseeing audit, data entry, reception, general administrative tasks, project management, and other Centralized Global Services teams. These teams are involved in a wide range of activities from general administrative support to assisting with client-related tasks. Your role will involve actively participating in developing and implementing Global Services operations and strategies to drive innovation, continuous improvement, and support the future growth of the company. You will also act as a subject matter expert and key business partner, providing guidance to internal clients and key stakeholders on all matters related to Global Services. Your focus will be on creating operational efficiencies to enhance Global Services support across all areas under your responsibility. To qualify for this position, you should ideally hold a Bachelor's Degree and have at least 8 years of experience in operations within a customer support environment. Additionally, you should have a minimum of 3 years of experience in a supervisory role or a comparable combination of education and experience. Experience managing a team of at least 20 individuals and working as a team lead in a financial services setting will be advantageous. Strong verbal and written communication skills are essential for this role. Please note that candidates should be open to working night shifts. Currently, we are not considering profiles from the IT and PMO domains for this position.,
Responsible for troubleshooting, installing, configuring, and maintaining operating systems, physical and virtual infrastructure, middleware, and networking components to fulfill business requirements. Provides complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability. An Architect level Engineer who demonstrates high skills and mastery of most or all the Platform Engineering core technologies. Provides technical design, development, implementation and support for network engineering projects and operational functions in order to meet business requirements on time and in a quality manner. Performs complex application and storage system upgrades (hardware/software) Embrace Continuous Delivery principles such as Version Control, Continuous Integration, and Testing (smoke, sanity, regression), using tools like Git, Artifactory, Puppet, and Ansible to deliver robust IT solutions. Creating/developing automation using scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities. Utilize the latest technologies from leading companies such as Arista, Cisco, Juniper, F5, HPE, Infinidat, Microsoft, Oracle, Red Hat, along with open-source innovations critical for delivering our IT services. SME in troubleshooting skills across Windows, Linux and Networking devices. Participate in the root cause analysis, document the key outcomes, and transfer the discoveries and findings to the functional teams. Identify the operational issues and develop effective, long-term solutions aimed at resolving these issues as well as address complex incidents to ensure sustainability and efficiency in our operations. Build and maintain strong relationships with vendors. Work with them independently to identify and solve complex problems related to vendor performance. Mentors the team on implementations requiring a bigger picture view and facilitates cross training sessions for more junior members of the team. Requirements: Bachelor's Degree - Required 8 - 12 years of experience in Building and supporting enterprise network environments. Must be experienced with MPLS, BGP, OSPF and large L2/L3 switching environments. Must have troubleshooting experience in an MPLS, WAN, LAN and Wi-Fi environments. Experience with various storage platforms such as SAN and NAS is a plus Experience with Python, Ansible, Terraform, or Bash for network automation CCIE or CCNP certification is preferred English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods.
Responsibilities: Manages multiple agile teams acting as the catalyst of the agile team triangle, leading teams, consisting of resources across the enterprise, needed to deliver on prioritized projects and BAU work efforts. Understands and practices servant leadership, putting the needs of others first, and helps people develop and perform as highly as possible. Manages the team's activities to ensure timely completion of tasks. Removes team impediments. Identifies and communicates potential risks to completing the sprints and releases, including resource, cost, and system. Independently develop corrective actions necessary to mitigate most issues and review them with management for confirmation before execution. Facilitates project kick-off and review, release planning, sprint planning, daily stand-up meetings, sprint reviews and demos, and retrospectives for agile teams. Presents in various informal settings: one-on-one, small groups, with peers, and functional managers. Presents to Director level and below. Ensures agile team members have the information they need to be successful (decisions, constraints, risks, assumptions, status). Assesses strengths and development needs of team members and works with functional to coach individual team members. Understands how to leverage agile methodologies to maximize the team's productivity and achieve commitments. Builds an accurate release plan that sets a realistic and predictable timeline for key project deliverables. Assists in identifying cross-program/portfolio dependencies, tracks, and monitors resolutions. Understands the project's estimated cost and financial impact of the work, including expense vs capital. Responsible for managing project costs, including understanding cost variance throughout the project's life to ensure the team stays within budget. Understands and manages project ROI and proposes a change of direction (including cancelation) if appropriate. Measures the quality of work teams produce through various metrics and identifies trends to improve team velocity and throughput. Work with functional managers to recognize inefficiencies and create an improvement plan with the team. Independently acknowledge and work with the team on inefficiencies and process improvements needed. Creates and delivers project updates at Program Meetings. Manages these updates as a benchmark of the team's success, including project status, exceptions, dependencies, risks, delays, and project financial health, explaining all variances. Beyond keeping key stakeholders informed, these updates are designed to influence decision-making, drive strategic actions, and foster a positive perception of the project. Provides a highly collaborative environment using servant leadership and conducts agility health assessments to ensure the health and growth of the team. Facilitates management retrospectives to display the team's health and success. Creates a supportive work environment by demonstrating trust, confidence, and commitment to team members. Requirements: Bachelor's Degree in or equivalent work experience - Preferred 7 to 10 years of experience in working on a project team. 3+ years of experience as a scrum master. CSM certificate is an added advantage. Strong exposure to Agile methodologies. Experience with Jira and confluence.
Role Overview: You will be responsible for managing Global Services teams, which include audit, data entry, reception, general administrative, project, and other Centralized Global Services teams. Your duties will involve providing general administrative assistance and support on client-related activities. Additionally, you will actively participate in creating and implementing Global Services operations and strategies to drive innovation, continuous improvement, and future company growth. As a subject matter expert, you will serve as a key business partner to internal clients and stakeholders on all Global Services matters, aiming to enhance operational efficiencies in providing support across all areas of responsibility. Key Responsibilities: - Manage Global Services teams, overseeing various functions such as audit, data entry, reception, and general administrative tasks. - Collaborate in the development and execution of operational strategies for Global Services, focusing on innovation and continuous improvement. - Act as a key point of contact for internal clients and stakeholders, providing expertise and creating operational efficiencies in Global Services support. - Ensure smooth coordination and support across all Global Services areas to meet the company's objectives effectively. - Supervise team members, providing guidance and support to ensure high performance and adherence to operational standards. - Implement best practices and processes to optimize the delivery of Global Services support. Qualifications Required: - Bachelor's Degree preferred - 8+ years of experience in operations with a customer support background - 3+ years of experience in a supervisory role or equivalent combination of education and experience - Experience managing a minimum of 20+ headcount - Previous experience working in financial services as a team lead - Excellent verbal and written communication skills - Willingness to work night shifts (Note: IT and PMO profiles are not being considered for this role at the moment.),